Tyco DSC neo HS128 E User Manual Download Page 18

Chapter 7.0 Trouble Conditions

7.0 Trouble Conditions

Occasionally, you may have a problem with your Alarm Controller or telephone line. If this hap-
pens, your Alarm Controller identifies the problem and displays an error message. Refer to the 
provided list when you see an error message on the display. If additional help is required, contact 
your distributor for service.
When the system detects a trouble condition the following occurs: 

l

The Trouble indicator  turns on.

l

The keypad beeps once every 10 seconds.

l

Press the  [*] key to silence the keypad beeps.

Press [*][2] to examine troubles. When viewing troubles, the trouble indicator  flashes to identify 
the level of trouble being viewed. One flash = level 1, two flashes = level 2 etc.

Note: 

 

Access Code Required for [*][2]

 must be enabled by the installer. When enabled, trouble 

beeps are silenced when the [*][2] menu has been entered and exited.

Note: 

If the wireless Fire or CO low battery/tamper troubles are not removed, trouble beeps restart 

every 4 hours after being silenced.

Arming of your system may be impeded by a trouble. To override this condition, enter [*][2], scroll 
to Acknowledge All Troubles and press [*] or enter 99.

Trouble 
Condition

Trouble 
#
Level 1

Description

Trouble 
Types

Trouble

#

Level 2

Trouble 
Notification
Level 3

Note: 

Trouble numbers are used to identify and view the trouble and depending on the keypad type 

being used, identifies which LED or digit illuminates to display the trouble. Similarly, Trouble 
Notification identifies the range that may be displayed on the keypad. When exploring the trouble 
levels, the Trouble indicator  will flash to identify which level you are currently viewing.

Service 
Required

01

Assorted Trouble types.
Time and Date troubles can 
be resolved by resetting the 
Time/Date. To set Time/Date 
press  [*][6][0][1]. For all 
other troubles call for ser-
vice.

Bell Circuit

01

RF Jam

02

Auxiliary 
Supply

03

Loss of clock 04

Output 1 
Fault

05

- 18 -

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Summary of Contents for DSC neo HS128 E

Page 1: ...the right HS2016 HS2016 4 HS2032 HS2064 HS2064 E HS2128 HS128 E Alarm Panel User Guide WARNING This manual contains information on limitations regarding product use and function and information on th...

Page 2: ...Disarming Unsetting the System 11 4 8 Engineer Reset 12 4 9 Downloading Enable 12 5 0 Emergency Keys 13 6 0 Access Code Types 14 6 1 Opening the Access Code Menu 15 6 2 Adding Changing and Deleting A...

Page 3: ...both on an Exit Delay is in progress Away Set Medical Trouble On indicates a system malfunction or tamper Flashing indicates that the keypad has a low battery condition Follow the instructions displa...

Page 4: ...ion Press Add Delete User 5 Master Code Access Code 1 Reset Smoke Detectors OR 7 2 View Troubles 2 Access Code View Alarms 3 Access Code Perform System Test 6 Master Code 0 4 Buzzer Volume 6 Master Co...

Page 5: ...tes divider and will flash once per second when the local clock is active 3 Clock Digits 3 4 These are the minute digits when the local clock is active The digits 3 and 4 are used to indicate the zone...

Page 6: ...phanumeric LCD keypad with Prox Tag support HS2ICN Icon keypad HS2ICNP Icon keypad with Prox Tag support HS2LED LED keypad HS2LCDRFx Alphanumeric LCD keypad with wireless receiver HS2LCDRFPx Alphanume...

Page 7: ...onding zone lights flashing on an LED keypad or by mes sages on the LCD keypad Note Only the installer or service professional shall have access to the control panel 3 2 Testing Your System Tests all...

Page 8: ...pment with a wet cloth Light dusting with a slightly moistened cloth should remove normal accumulations of dust l Use the system test described in Testing Your System to check the battery condition We...

Page 9: ...exit door or after pressing the Push to Set button the exit delay will be reduced to a programmable value which is typically 10 seconds after which the alarm will com plete the setting The panel used...

Page 10: ...code is required for setting the system 4 4 Exit Delay Time Restart The control panel provides an option where if a entry exit zone is tripped a second time prior to the end of the exit delay the exi...

Page 11: ...tor is on l If configured by your installer enter your access code Note When using a proximity tag and a Stay Away zone is programmed the system sets in Away mode if a delay zone is tripped If there i...

Page 12: ...check and reset the system for you this may involve a visit to check your system After the reset is performed your system will function properly again 4 9 Downloading Enable To enable a 6 hour downlo...

Page 13: ...will show Hold down keys for Med Alarm The keypad beeps to indicate that the alarm input has been accepted and sent to the monitoring station Fire Alarm Medical Alarm Panic Alarm Note Verify with you...

Page 14: ...set and unset assigned partitions and can access the User Functions menu Supervisor Codes Use when you want to allow additional users to manage Access Codes 5 or User Functions 6 Supervisor codes cre...

Page 15: ...After entering a new code you are returned to the previous menu and on an LCD dis play the flag is changed to P from On an ICN or LED keypad the programmed user digits are displayed If a duplic ate c...

Page 16: ...keypad The message is cleared once all the Fire zones or CO zones have been restored on system 6 8 System Lockout due to Invalid Attempts If too many invalid access codes are entered your system can b...

Page 17: ...78 Sun 218 O 019 Basement 059 Duct 099 Intrusion 139 Patio 179 Supervisory 219 P 020 Bathroom 060 Duress 100 Invalid 140 Pet 180 System 220 Q 021 Battery 061 East 101 Is 141 Phone 181 Tamper 221 R 022...

Page 18: ...and exited Note If the wireless Fire or CO low battery tamper troubles are not removed trouble beeps restart every 4 hours after being silenced Arming of your system may be impeded by a trouble To ov...

Page 19: ...ule has detected a low voltage on its corbus red ter minal HSM2HOST 01 n a Keypad 02 Keypad 1 16 Zone Expander 04 Zone expander 1 15 Power Supply 05 Power supply 1 4 High Current Output 06 Output ter...

Page 20: ...tery troubles see the accom panying documentation for how to change the batteries Zone 01 Zone label or 001 128 Keypad 02 Keypad 1 16 Siren 03 Siren 1 16 Repeater 04 Repeater 1 8 User 05 Wireless key...

Page 21: ...der 09 n a Module Tampers 10 The system has detected a tamper condition with one or more modules on the system Call for service HSM2HOST 01 n a Keypad 02 Keypad 1 16 Zone Expander 04 Zone Expander 1 1...

Page 22: ...Level 3 Not Networked 12 The system has detected a net work trouble condition with one or more modules on the system If the trouble does not restore within 20 minutes call for service Zone 01 Zone la...

Page 23: ...nless the equipment has been disconnected from the mains supply and from the telecommunication network l Ensure that cables are positioned so that accidents cannot occur Connected cables must not be s...

Page 24: ...e following models l HS2016 l HS2128 l HS2LCDRF l HS2LED l HS2016 4 l HS2128 E l HS2LCDRFP8 l HS2ICN l HS2032 l HS2TCHP l HS2LCDWF8 l HS2ICNP l HS2064 l HS2LCD l HS2LCDWFP8 l HS2ICNRF8 l HS2064 E l HS...

Page 25: ..._______ seconds 9 2 Service Contact Information Central Station Information Account ___________________ Telephone __________________ Installer Information Company ___________________ Telephone _______...

Page 26: ...Access Code Code Access Code 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57...

Page 27: ...ea Sensor Type Sensor Protected Area Sensor Type 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 5...

Page 28: ...Area Sensor Type Sensor Protected Area Sensor Type 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 1...

Page 29: ...uninsulated ceilings etc Consult National Fire Alarm Code NFPA 72 CAN ULC S553 or other appropriate national standards for installation recommendations l Do not locate smoke detectors at the top of p...

Page 30: ...dder or rope should be provided as well as training in its use l Exits on the ground level should be kept clear Be sure to remove snow from exterior patio doors in winter outdoor furniture or equipmen...

Page 31: ...protection a CO alarm should be located outside primary sleeping areas or on each level of your home Figure 5 indicates the suggested locations in the home Do NOT place the CO alarm in the following...

Page 32: ...014 53 EU The full text of the EU declarations of conformity for the models men tioned below are available at the following internet addresses HS2LCDRF P V 4 http dsc com pdf 1401057 HS2LCDRF P V 8 ht...

Page 33: ...correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network ser vices Reverse Num...

Page 34: ...t of this system may not properly alert occupants of a fire for a number of reasons some of which follow The smoke detectors may have been improperly installed or positioned Smoke may not be able to r...

Page 35: ...any transfer must also include all prior versions of the SOFTWARE PRODUCT f Termination Without prejudice to any other rights DSC may terminate this EULA if You fail to comply with the terms and cond...

Page 36: ...ty rights to the fullest extent of the law including pursuit of criminal pro secution wherever necessary All trademarks not owned by Tyco Security Products are the property of their respective owners...

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