At Twyford, we want to make things as easy as
possible for our customers. That’s why we design
products that are easy to fit and use, and that are
quality tested to make sure they won’t let you down.
It’s also why we offer solid guarantees on all
products, effective from the date of purchase, to
give you peace of mind.
These Twyford taps are covered by a
5 year
guarantee.
Guarantee Terms and Conditions
This guarantee is in addition to your statutory and
other legal rights and is subject to the following
conditions:
• The product was purchased within the United
Kingdom or Republic of Ireland.
• The guarantee applies solely to the original
purchaser with proof of purchase.
• The installation must allow ready access to all
products for the purpose of inspection,
maintenance or replacement.
• Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or products ends at the original
expiry date.
• Any part found to be defective during the
guarantee period will be replaced without charge,
providing that the product has been installed in
accordance with the instructions given in this guide
and used as the manufacturer intended.
The guarantee does not cover damage or defects
caused by:
• General wear and tear (including special non-
chrome finishes; components such as filters,
seals, ‘O’ rings and washers)
•
incorrect installation
•
repair using non-Twyford parts
•
accidental or wilful misuse
•
corrosion and the use of inappropriate
cleaning products.
•
system debris including the build up of
limescale (which can be controlled
through regular servicing and maintenance).
The guarantee does not cover compensation for
loss of use of the product or consequential loss of
any kind.
In the interests of continuous product improvement,
Twyford reserves the right to alter product
specifications without notice.
The Twyford Product Guarantee does not affect
your statutory rights as a consumer.
Need help?
If this product does not function correctly
when first used, contact
Twyford Customer
Service on 0844 412 5951 or 01270 871 480
where our expert team of advisors will be
able to offer you help and advice.
Problems during the guarantee period
In the unlikely event that you encounter any
problems with the product during the
guarantee period, contact
Twyford Customer
Service on 0844 412 5951 or 01270 871 480
with
your proof of purchase and we will work to resolve
the problem quickly.
Technical support hotline
(Tel:
0844 412 5951
) with access to fully trained
advisors who can offer installation advice, talk you
through quick maintenance checks, or recommend
the best course of action to fix any problems with a
product
Contact Us
For any queries please contact us or visit our
website for further information:
Email:
Website:
www.twyfordbathrooms.com
Telephone: 0844 412 5951 or 01270 871 480
Twyford Guarantee
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