Rugged Notebook User Guide
54
R8300 User Guide
Troubleshooting
This section is designed to help you determine and fix issues
you might encounter while operating this notebook. Try the
following things in order:
First look through the categories in this section for a
solution.
If you are having a problem with the application
installed on the device, use the
Help
that comes with the
application to find a solution.
f you are having a problem with the operating system,
refer to its
Help and Support
, found on the
Start
Menu.
If you still cannot resolve your problem, contact the help
desk at your organization.
Application Troubleshooting
My application locks up, acts strangely, or
produces a General Protection Fault (GPF) error
or blue screen
Using Windows 7:
Select
Start
and click on the arrow next to the
Shut down
menu. Then select
Restart
.
Battery Troubleshooting
The battery does not charge
To prevent possible damage to the battery, the device does
not allow the battery to charge if the internal temperature
of the battery gets too low (< 5°C or < 41°F) or too high
(> 50°C or > 122°F). If possible, charge the battery in a
location with a moderate temperature of around 20°C
(68°F).
If possible, turn off the device while the battery is
charging.
If the battery is new or has been stored for a week or
more, follow this procedure:
1.
Make sure the device is turned off.
2. Remove the battery
.
3.
Connect the AC adapter to the device and an AC wall
outlet, and then turn on the device by pressing the
POWER
button.
4.
Let the device complete the boot process. Then reinstall
the battery.
Allow the system to remain idle for one hour with the AC
adapter connected to the device.
The
Battery Power LED
lights when the battery starts
charging.
If the battery still fails to start charging after an hour,
remove the battery, wait several seconds, and then install
it again.
If the battery does not begin charging within several
minutes, return the unit for service.
The batteries take much longer than seven hours
to charge
Under moderate temperatures, about 20°C (68ºF), the
device’s battery takes approximately 4 to 5 hours to
completely charge.
NOTE
As the battery temperature approaches the ends of
its temperature range (5°C/ 41°F to 50°C/122°F), it may take
longer to charge the battery.
The batteries don’t last very long
Calibrate the battery
. If your battery is new or has not
been used for several weeks, calibrating the battery
accurately sets the gas gauge.
As your battery ages, its maximum capacity naturally
decreases, and even the best maintained batteries
eventually need to be retired. Consider replacing the
battery if you are not getting the usage you need from it.
To meet ENERGY STAR
®
requirements,
Wake-on-LAN
is enabled by default. If running on battery power this
may decrease battery run-time. To change
Wake-on-LAN
settings, open the
Device Manager, Network Adapters
and select the LAN device. Open the device
Properties
and select
Power Management
. Disable the Wake-on-
LAN setting by unchecking
Allow this device to wake the
computer
.
The gas gauge isn’t full after charging the battery
This may indicate that the charging process terminated
prematurely.
The gas gauge reads “full,” but the charging LED
is still lit
If you charge your battery daily, rely on the gas gauge reading
to determine battery capacity. The charging process may
continue even if the gas gauge reads full. External power can
be removed because the battery is virtually full.
My battery seems to have less and less capacity
If your battery is new, or if your are using it for the first
time, you will need to
calibrate it
prior to using it.
As your battery ages, the maximum capacity that it can
hold naturally decreases, and even the best maintained