www.tsicustomerservice.com
A423
8
TROUBLESHOOTING GUIDE
Problem
Root Cause
Corrective Action
1. No power, buttons
do not light up.
1. Power cord was not plugged into
the outlet.
1. Check that unit is plugged directly into a standard
120 volt outlet.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or buttons.
2b. Improper operation.
2c. Defective button
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace button
3. Flames are not
moving
3a. Defective spinner motor
3b. Spinner detached from
the motor
3a. Replace spinner motor
3b. Remove the back panel and check to see if “spinner” is correctly
mounted to the motor.
4. Flames are not
visible
4a. Burnt out light bulb
4a. Replace 40 watt candelabra bulb
5. Flames are not
bright
5a. Normal operation
5b. Defective dimmer button
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer button
6. Heater is not
turning off
6a. Defective Thermostat Button
6. Replace Thermostat Button
7. Heater is not
turning on
7a. Improper operation
7b. Defective heater blower motor
7a. Manually press main power button on front of unit.
7b. Replace heater blower motor.
8. Not producing
enough heat
8a. power strip/surge protector/
extension cord being used
8b. Location of unit
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Unit blows cool or
cold air
9. Defective heater blower motor
9. Replace heater blower motor
10. Noise with
heater on
10a. Dirty heater blower motor
10b. Defective heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11. Noise with flames
on and heater off
11a. Defective flame generator
drive motor.
11b. Dented back panel
11c. Warped spinner shaft
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Power cord gets
warm
12. Normal operation
12.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
13. Is it safe to place
unit on carpet?
13. Product Inquriy
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
14. How many square
feet will my unit
warm up?
14. Product Inquriy
14. Provides supplemental heat up to 1000 square feet
15
. Heater doesn’t work,
but Power and
Heater buttons
are in the “ON”
position and
thermostat is set on
the highest level.
15. The thermal protector has
tripped.
15. Turn all buttons to the “OFF” position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
