Twin Eagles TESB131-C, Installation, Use & Care Manual, Page: 19 / 22

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TWIN EAGLES WARRANTY
LIMITED TWO YEAR WARRANTY: Twin Eagles warrants the Side Burner to be free from defects in materials and workmanship
under normal residential use for a period of two years from the original date of purchase. The
actual part will be repaired or replaced, free of charge, with the owner paying for all other costs
including labor, shipping and handling.
ONE-YEAR FULL WARRANTY: Twin Eagles warrants the Side Burner and all other components to be free from defects in
materials and workmanship under normal residential use for a period of one year from the
original date of purchase. Twin Eagles will repair or replace parts found to be defective at no
cost to the original purchaser. Warranty service must be performed by a Twin Eagles authorized
representative during normal business hours.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY: This warranty applies to applications where use of the product extends
beyond normal residential use such as bed and breakfast inn and private clubs. The actual part
will be repaired or replaced, free of charge, with the owner paying for all other costs including
labor, shipping and handling. This warranty excludes all commercial locations such as
restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Canada. The warranty
coverage begins on the original date of purchase and proof of date of purchase is required. To activate the warranty, we require that
you send in the attached warranty registration card. This warranty applies only to the original owner and may not be transferred.
This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust and
oxidation which are normal conditions and are to be expected with any outdoor product. This warranty does not apply to damages
resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical power to the product for any reason,
improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents, scratches, or damages due to harsh
cleaning chemicals. This warranty does not apply to commercial use, or to products with altered or removed serial numbers. Display
models are generally sold “as is” and are subject to the following warranty exclusions: missing components, scratches, dents and
other exterior or cosmetic damages, electrical, gas and ignition system. Twin Eagles shall not be liable for incidental, consequential,
special or contingent damages resulting from its breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS : Call your authorized selling dealer or call Twin Eagles directly at 800-789-
2206. Be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date of purchase and
the accurate description of the problem. Twin Eagles will not pay for service calls for correcting an installation problem. Owner shall
be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request and making
the grill accessible for service. In the event of any warranty replacement, all removal, replacement, installation and shipping costs are
the responsibility of the owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on consequential
damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.