Twin Eagles TESB131-C, Installation, Use & Care Manual, Page: 18 / 22

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TROUBLE SHOOTING GUIDE
BEFORE CALLING FOR SERVICE:
If your Twin Eagles Side Burner does not function properly, use the following trouble shooting guide before
contacting your dealer for service. The troubleshooting guide may save you the cost of a service call and the
inconvenience of being without your Side Burner. IMPORTANT: before any troubleshooting, make sure your
Twin Eagles product is allowed adequate time to cool.
PROBLEM WHAT TO DO
Side Burner will not light.
1. Push in the knob and verify that the igniter sparks.
2. If the igniter does not spark verify proper power supply. 9V.
a.
Purge the line of any trapped air.
b. Check if you can match-light the burner.
c. Check to see that the other burners operate (if you own a 2-burner Side
Burner).
NOTE: It is normal to hear a popping sound when the grill burners are first
turned ON.
Burner flame is yellow and
gas odor can be smelled.
1. Check the burner ring(s) for obstruction…ex. Spiders, insects, etc.
2. Check any source of gas leak.
Low heat generated with
knob in HI position.
1. Check if the problem is isolated to only one burner. If it appears so, clean the
orifice and burner, clearing ports of any obstruction.
2. Check for any bent or kinked fuel hose.
3. Check for proper gas supply and pressure.
4. If using LP gas, check for empty tank.
Too much heat.
1. Check for damaged orifice or no orifice.
2. Check for unauthorized regulator adjustment.
Excessive flare-up. 1. Check if the enamel rings are dirty. Clean if necessary.
Burner blows out
1. Check for any burner defect.
2. Check for proper burner installation.
3. Check if fuel mixture is too lean.
4. Check if gas supply is sufficient.
5. Check if LP tank is empty.
6. Check if the Side Burner location is subject to high winds.
Bezel light / Switch light will
not turn ON.
1. Check if the unit is plugged into proper voltage (GFCI 120V).
2. Replacement of the Bezel Assembly may be required.
Spark igniter
will not turn ON.
1. Check if the unit is plugged into proper voltage (9V).
2. Check if microswitch makes contact.