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8.0 TROUBLESHOOTING
The major cause of difficulty with the LM-1511R and LM-1911R monitors is use of faulty
or low quality cables, attempting to use cables over to long a distance and selecting the
wrong source for what is actually connected to the monitor.
A second problem is misadjusting the monitor through improper use of the various setup
menus. Before contacting TV One’s technical support personnel, please make certain
that your problem is not due to one of the above issues.
After trying the above suggestions should the problem still persist, contact your dealer
for additional suggestions before contacting TV One. Should the dealer’s technical
personnel be unable to assist you, contact TV One via our support website:
http://tvone.crmdesk.com.
Create a technical support request on the site and our
support team will respond within a short period of time.
9.0 LIMITED WARRANTY
LIMITED WARRANTY – With the exceptions noted in the next paragraph, TV One
warrants the original purchaser that the equipment it manufactures or sells will be free
from defects in materials and workmanship for a period of two years from the date of
purchase. Should this product, in TV One’s opinion, prove defective within this warranty
period, TV One, at its option, will repair or replace this product without charge. Any
defective parts replaced become the property of TV One. This warranty does not apply
to those products which have been damaged due to accident, unauthorized alterations,
improper repair, modifications, inadequate maintenance and care, or use in any manner
for which the product was not originally intended.
Items integrated into TV One products that are made by other manufacturers, notably
computer hard drives and liquid crystal display panels, are limited to the term of the
warranty offered by the respective manufacturers. Such specific warranties are
available upon request to TV One.
If repairs are necessary under this warranty policy, the original purchaser must obtain a
Return Authorization Number from TV One and return the product to a location
designated by TV One, freight prepaid. After repairs are complete, the product will be
returned, freight prepaid.
LIMITATIONS - All products sold are "as is" and the above Limited Warranty is in lieu of
all other warranties for this product, expressed or implied, and is strictly limited to two
years from the date of purchase. TV One assumes no liability to distributors, resellers or
end-users or any third parties for any loss of use, revenue or profit.
TV One makes no other representation of warranty as to fitness for the purpose or
merchantability or otherwise in respect of any of the products sold. The liability of TV
One with respect to any defective products will be limited to the repair or replacement of
Summary of Contents for LM-1511R
Page 1: ...Instruction Manual LM 1511R and LM 1911R Color LCD Rackmount Monitors ...
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