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6.0 TROUBLESHOOTING
Other than checking for faulty cables, the only common problem would be
choosing a wrong Output Setting. Make sure the display is capable of handling
the resolution and refresh rate selected and make sure the output format
selected (RGB or YPbPr) is correct for the type of cable and connector being
used at the output.
After trying the above suggestions should the problem still persist, contact your
dealer for additional suggestions before contacting TV One. Should the dealer’s
technical personnel be unable to assist you, contact TV One via our support
website:
http://tvone.crmdesk.com.
Create a technical support request on the
site and our support team will respond within a short period of time.
7.0 LIMITED WARRANTY
TV One warrants the original purchaser that the equipment it manufactures or
sells will be free from defects in materials and workmanship for a fixed term from
the date of purchase. The warranty term for specific product lines is defined
below.
1. TV One branded products based on TV One’s CORIO technology are
warranted for a period of five years from the date of purchase. This includes
products with the model number prefix of C2, 1T-C2, CX, A2 or S2.
2. TV One-task branded products, other than those based on TV One’s CORIO
technology mentioned above, are warranted for a period of three years from
the date of purchase. This includes products with the model number prefix of
1T, with the exception of 1T-C2.
3. LCD Monitors are warranted for a period of three years from the date of
purchase, with the exception of the LCD panels integrated into the monitors
that are supplied by third parties. LCD panels are limited to the term and
conditions of the warranty offered by the respective LCD panel manufacturer.
Such specific LCD panel warranties are available upon request to TV One.
Should a product, in TV One’s opinion, prove defective within this warranty
period, TV One, at its option, will repair or replace this product without charge.
Any defective parts replaced become the property of TV One. This warranty
does not apply to those products which have been damaged due to accident,
unauthorized alterations, improper repair, modifications, inadequate maintenance
and care, or use in any manner for which the product was not originally intended.
If repairs are necessary under this warranty policy, the original purchaser must
obtain a Return Authorization Number from TV One and return the product to a
