TURTLE
TOUGH
®
19
Return Goods
For all return goods the following information must be included in the letter accompanying the returned goods:
•
Model Code and Serial Number
•
Original Purchase Order and Date
•
Length of time in service and description of the process
•
Description of the fault and circumstances of the failure
•
Process/environmental conditions that may be related to the failure of the sensor
•
Statement as to whether warranty or non-warranty service is requested
•
Complete shipping and billing instructions for return of material, plus the name and phone number of a contact
person that can be reached for further information
•
Clean Statement: returned goods that have been in contact with process fluids must be decontaminated and
disinfected prior to shipment. Goods should carry a certificate to this effect, for the health and safety of our
employees. Material Safety Datasheets must be included for all components of the process to which the sensor(s)
have been exposed.
All sensor returns are to be accompanied by a completed Return Material Authorisation Document clearly stating
the reason for the return and with the Clean Statement filled in.
See the warranty and returns section under support on our website
for details.
