TROUBLESHOOTING
1. My headset sounds are abnormal, it didn’t sound like this before. What could be going on here?
Please double check to ensure you have not left the Superhuman Hearing option on.
Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give
you the edge in intense gaming scenarios. This should not be left on all the time.
Please quick-press the power button on the headset. If you hear a descending tone (high low),
the Superhuman Hearing was on, but has now been disengaged. Do you hear a change in the
audio?
If turning off the SHH feature does not clear up your inconvenience, please reach out to our
support
team
for assistance with troubleshooting.
2. My headset keeps shutting off on its own when no audio is playing.
To conserve battery life, your headset will power off after no audio is played through it for 10
consecutive minutes. This is a fixed feature and cannot be adjusted.
This feature helps to save battery life – if you forget to power the headset off for the night after
a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background,
like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-
Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.
If your headset keeps shutting off while audio is being played, please reach out to our
support team
for
further assistance.
