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24
Troubleshooting Tips
Possible cause
Solution
Power is off
Confirm that the Headset is on. The Headset Power LED should be illuminated.
Dead/low battery
Recharge the Headset. See “
Headset Charging,” page 10.
NOTE:
The Ear Force Audio Hub app for Android™ phones and tablets enables you
to check battery status.
Game Volume turned down
Press the Game Volume Up Button on the Headset.
Loose connection
Confirm that Transmitter is firmly connected.
Check that the USB Transmitter Cable and Digital Optical Cable are completely
seated at both ends.
In mobile use, confirm that the Mobile Cable plugs are firmly seated in the Headset
and the mobile device.
Lost pairing
Confirm that the Status LED on the Transmitter stays on. If the LED is blinking,
it indicates that the Transmitter isn’t communicating with the Headset.
See
“Pairing the Headset and Transmitter,” page 24.
Poor Wi-Fi transmission
For best performance, stay within 30 feet from the Transmitter.
Confirm that there is no wall or other large object between the Headset
and Transmitter.
Confirm that the location of the Transmitter is clear of obstructions and isolated
from Wi-Fi base stations or other potential sources of interference.
Possible cause
Solution
Poor Wi-Fi transmission
For best performance, stay within 30 feet from the Transmitter.
Confirm that there is no wall or other large object between the Headset
and Transmitter.
Confirm that the location of the Transmitter is clear of obstructions and isolated from
Wi-Fi base stations or other potential sources of interference.
No sound
Audio Drops, Popping or Clicking Sounds
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after a few moments so please
be patient. In extreme cases, you may need to leave the game and return to reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction.
For best results, we recommend a wired connection from your modem/router to your Xbox One.
