18
Troubleshooting Tips
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Possible Cause
Solution
Game Volume Control turned down
Check that the Game Volume Control on the Surround Sound Control Unit is turned up.
Additionally, check that your PC Volume is turned up as well.
Loose connection
Confirm that the Headset is plugged firmly into the Surround Sound Control Unit and
that the USB plug of the Surround Sound Control Unit is firmly inserted into the
computer USB port.
Incorrect Settings
Go to the Sound Settings and make sure ‘Z60 Game’ is set as the Default Playback/
Output Device. In addition, check the Audio Settings of the specific software you’re
using.
Possible Cause
Solution
Not selected as an Input Device
Select the Z60 as an Input Device as described in “Windows PC Setup” on page 9 or
“Mac OSX Setup” on page 12. Additionally, check the Audio Settings in the specific
software program you are using.
Mic muted
On the Surround Sound Control Unit, the Mic Mute Indicator will be lit red. Give the Mic
Mute Button a short press. The Mic Mute Indicator will turn off.
Mic disconnected
Confirm that the Removable Mic Boom is firmly inserted into the Headset.
No sound:
Voice Chat Drops:
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after a few moments so please be
patient. You may need to leave the game and return to reset the chat function. If you use a wireless internet connection, low signal
strength from your modem/router can make the voice chat malfunction. For best results, we recommend a wired connection from
your modem/router to your computer.
Microphone not working:
If your issue is not resolved by these steps, please visit turtlebeach.com/support