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07/01/2020
This warranty replaces all previously printed or stated warranties. This warranty may change without
notice.
Copyright © 2022 ves-artex.com |
All Rights Reserved
Operation and Maintenance
PROMPT DISPOSITION:
With respect to any product that
proves to be defective within the applicable limited warranty
period, a good faith effort will be made for prompt correction
or other adjustment.
For any product believed to be defective within the applica-
ble limited warranty period, the purchaser must immediately
notify VES Customer Service or fax 715-720-0801 and to
obtain and fill out a Request for Return Authorization form
detailing all known defects. VES will then advise if items are
under warranty. If items are under warranty, VES will issue
an RMA number that must be clearly referenced on all items
returned. All items being returned for testing will be FOB
VES warehouse with freight prepaid by purchaser. If, after
being tested and inspected, the items are deemed not to be
covered under this limited warranty please see the “Returns”
section below and subject to a $50 testing fee. Title and risk
of loss shift to the purchaser on delivery by a common carri-
er, unless the purchaser assigns a freight carrier (where such
risk will shift to the purchaser when the goods leave any VES
location). If product was damaged in transit, a claim must
be filed with the carrier upon, or immediately after, delivery
with all damages documented on the Bill of Lading. Goods
must be returned within 60 days or RMA number issued will
be considered void, unless reauthorized by VES.
RETURNS:
Products may NOT be returned to VES without
a Return Merchandise Authorization (RMA) number. A pur
-
chaser has 30 days from the date of purchase to request an
RMA form from our customer service department. Once an
RMA form has been completed and returned to Return De-
partment, an RMA number will be assigned, and the purchas-
er may then arrange return of product. RMA numbers expire
30 days after issue date and will not be reissued. All returns
must be sent to a VES FOB destination, with freight costs
prepaid by the purchaser. For standard products in “like new”
condition, credit will be issued (a minimum 20% restocking
fee may apply) after receipt and inspection of the product
by VES. For custom or private labeled products delivered to
purchaser, or any standard product returned in less than “like
new” condition, the restocking fee will be determined upon
inspection and will be within a range from 30% to 100%.
ANY
PRODUCT RETURNED TO VES FREIGHT COLLECT AND/OR
WITHOUT AN RMA AUTHORIZATION WILL BE REFUSED.
