7
BEFORE REQUESTING SERVICE
SYMPTOMS
CAUSES
SOLUTIONS
Refrigerator(Freezer)
is freezing(melting)
food.
The unit does not
refrigerate at all.
The unit does not
refrigerate well.
There is a loud noise.
There are dew-drops
on the unit exterior.
There are dew-drops
on the unit interior.
The door does not
close tightly.
• The setting temperature is too
low(high) to maintain food
freshness.
• There is a power connection
failure problem.
• The unit is in sunlight or near a
heating device.
• The unit contains hot food or too
much food.
• The unit door is opened too
frequently or left open too long.
• The temp. dial is not on the
correct position.
• The condenser is clogged.
• The floor is too weak or the
leveling feet are set incorrectly.
• The backside of the unit is too
close to the wall.
• The tray is not in the correct
position.
• High-moisture air can produce
dewdrops during rainy seasons.
• The door is opened too
frequently or left open too long.
• Damp food is stored.
• The door is bent.
• The unit is not level.
• The door gasket has come out.
• Turn the temperature dial to a
warmer(colder) setting.
• Check the power cord to make sure
the unit is pluged in it correctly.
• Move out of sunlight or away
from heater.
• Check the condition of stored
food.
• Check the position of the temp
control dial.
• Check the installation and
adjust the tray position.
• Wipe with a dry cloth.
• Keep the door closed to
remove dewdrops.
• Level the unit again.
• Reposition the gasket.
The following points are not malfunctions:
• A water-flowing sound can be heard when the compressor stops.
This is the sound of REFRIGERANT flowing.
• The compressor does not run during the defrost cycle.
