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Tunstall ComStation BUS-C, User Manual

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6. Handling calls

00 8811 17, 08/18 (Rev. 6.0)

27

You can also determine the category of a call by listening:

The more urgent the call, the faster the sequence of the sounds.

If there are several calls, you will only hear the most urgent call.

Call category

Sound sequence

Call

1 second sound / 10 seconds pause

Emergency call

1 second sound / 1 second pause

Alarm

0.3 seconds sound / 0.3 seconds pause

NOTE! 

The audible call indication is particularly important, if 

you do not have the main window on your display. Calls can 
only be heard. They are not displayed.

NOTE! 

While there is a speech connection there is no acoustic 

call signalling.

Summary of Contents for ComStation BUS-C

Page 1: ...ComStation User Guide 00 8811 17 Order no 77 0605 50 BUS C...

Page 2: ...No part of this documentation may be reproduced in any form or processed copied or distributed using electronic systems without the prior written consent by Tunstall GmbH We reserve the right for impl...

Page 3: ...13 4 Log on Log off 17 4 1 Log on 18 4 2 Log off 19 5 Speech connections 21 5 1 Status of the speech connection 22 6 Handling calls 23 6 1 Call display 24 6 2 Basic procedure for call handling 29 6 3...

Page 4: ...17 08 18 Rev 6 0 11 Changing default settings 55 11 1 Changing default volume settings 56 11 2 Changing default privacy setting 58 12 Put the ComStationBUS C into operation 61 12 1 Menu structure 63 1...

Page 5: ...ect the plugs against unintention al disconnection Never place the ComStationBUS C in a humid environment Take care that is does not become wet The ComStationBUS C is powered by elec tricity and thus...

Page 6: ...call system This means that perhaps you can no longer be called from every room Additionally your are informed acoustically about the fault by the repeated tone sequence 1 second tone 20 seconds pause...

Page 7: ...e displayed the fault in the described manner In the second case the acoustic fault display is turned off although the fault has not yet been cleared 2 3 If no connection is displayed If the symbol fo...

Page 8: ...in emergency mode you should read the chapter Handling calls Otherwise you will miss some previous knowledge How calls are displayed In the emergency mode i e OSYnet SafetyController Active is display...

Page 9: ...by listening This is how you handle a call Call category Sound sequence Call 1 second sound 10 seconds pause Emergency call 1 second sound 1 second pause Alarm 0 3 seconds sound 0 3 seconds pause Answ...

Page 10: ...et or the hands free facility The speech connection is closed Care for the caller For closing the speech connection without cancelling the call press the select button with the double arrow symbol If...

Page 11: ...ance is required The ComStationBUS C will show where staff is present in the rooms as they press a presence button when entering a room The staff at the ComStationBUS C informs the staff in a room whe...

Page 12: ...3 Necessary basic knowledge 10 00 8811 17 08 18 Rev 6 0 Sample ward 24V...

Page 13: ...types We have staff 1and staff 2 Each staff group has its own presence button in the room Staff 1 green Staff 2 yellow You have to ask your system administrator which type of staff is allocated to the...

Page 14: ...orwarding As a rule calls are displayed and answered by the ComStationBUS C at the nurse station If the ComStationBUS C is unoccupied the calls are automati cally forwarded to the rooms where medical...

Page 15: ...a console for the ward nurse station One ward is managed by the ComStationBUS C In the following cases the managed area is not the same as the ward Ward coupling refer to page 47 onwards Shift operati...

Page 16: ...ns for selection of the associated list field 2 Menu buttons for selection of the relevant menu option 3 Automatic button for automatic selection of the most urgent call Thereby the cur rent window is...

Page 17: ...sage from the top You can speak to the staff in the rooms via the select buttons next to the item on the list Green Yellow Green yellow Staff 1 Staff 2 Staff 1 and staff 2 in the same room 3 Title bar...

Page 18: ...Shift operation A shift is active refer to page 49 onwards 4 Menu You can select menu options with the menu buttons 5 Scroll bar A scroll bar is displayed if the list is too long to be viewed complete...

Page 19: ...00 8811 17 08 18 Rev 6 0 17 4 Log on Log off Before you start working on the ComStationBUS C you must log on When you leave the ComStationBUS C you must log off...

Page 20: ...onBUS C is always turned on Before you log on you will see the following window in the display Press Log On You are logged on The main window of the ComStationBUS C appears The green section of the ro...

Page 21: ...r ComStationBUS C will then be transferred to another console or will be for warded to the ward If you have not logged off when you have left the ComStationBUS C the calls will still be forwarded but...

Page 22: ...0 2 Press the button on the left or on the right of Off You are logged out The window to log on appears again see page 18 The green section of the room lamp goes out to show that the ComSta tionBUS C...

Page 23: ...StationBUS C For example you speak to patients who have called or with medical staff to organize help You will learn how to establish speech connections in various situations in the following sections...

Page 24: ...n You can speak to the room but not listen to what is said in the room see page 11 No privacy You can speak to the room and listen to what is said in the room Receiving volume Receiving volume is disp...

Page 25: ...18 Rev 6 0 23 6 Handling calls The following will explain how calls are shown on the ComStationBUS C You will learn the sequence of call handling Finally it will be explained how you handle calls at y...

Page 26: ...om the connection socket WC call A call was raised in a WC room Door call Somebody rang at the entrance door Emergency call medium priority Emergency call 1 A call was raised with presence of staff 1...

Page 27: ...edical electrical equipment must not rely on the nurse call system displays The user of the medical electrical equipment must not leave the hearing and visual range of the medical monitoring equipment...

Page 28: ...tegorised according to the call category i e level of their urgen cy The most urgent call appears at the top This means that alarms appear at the top with emergency calls below and calls at the bottom...

Page 29: ...ar the most urgent call Call category Sound sequence Call 1 second sound 10 seconds pause Emergency call 1 second sound 1 second pause Alarm 0 3 seconds sound 0 3 seconds pause NOTE The audible call i...

Page 30: ...ered call Previously it was a fresh call Answered calls ap pear below fresh calls in the call list Answered calls are not indicated audibly and do not flash 1 Call location 2 Green Staff 1 in the room...

Page 31: ...uffice in dealing with the matter If this is not sufficient or you cannot speak to the call er at all for example if s he is not responding you must send staff to assist him her You must decide whethe...

Page 32: ...e call list You hear the calling tone for the most urgent call Answer a call i e establish a speech connection with the call location There are two possibilities here Press the select button next to t...

Page 33: ...tening press Volume If you want to decrease the volume when listening press Volume Closing the speech connection For closing the speech connection without cancelling the call press Close The speech co...

Page 34: ...s 32 00 8811 17 08 18 Rev 6 0 From the staff list select the appropriate staff of which you press the rel evant select button The speech connection window with staff appears The speech connec tion is...

Page 35: ...ion with the call location of which you press the select button of the call Door call Opening the door If a call is raised at a door entry speaker you can activate the door opening mechanism from the...

Page 36: ...6 Handling calls 34 00 8811 17 08 18 Rev 6 0 Press Cancel The call display disappears The call is cancelled...

Page 37: ...possible announcements appears 2 Select the desired announcement by pressing the appropriate select but ton on the left or on the right side Staff To all rooms of your ward in which staff are present...

Page 38: ...7 08 18 Rev 6 0 The announcement window appears The speech connection is estab lished 3 Make your announcement into the microphone or the handset 4 When you have finished your announcement press Back...

Page 39: ...s you the following options You can call rooms in your ward You can call the other ComStations in your ward You can call the ManagementCenter if there is one You can also be called from other ComStati...

Page 40: ...n your ward This is how you call 1 Press Call in the menu of the main window All possible call destinations are listed 2 Press the select button of the desired call destination The speech connection w...

Page 41: ...is displayed in the window it is not possible for you to hear an answer If you want to receive an answer ask the patient to press a call button This will deactivate the privacy function and you will...

Page 42: ...how you call 1 Press Call in the menu of the main window All possible call destinations are listed 2 Press the select button of the desired call destination Note The destina tion is not necessarily l...

Page 43: ...blished 3 Use the handset or the hands free facility 4 When you have finished the conversation press Close The call is finished If Privacy is displayed in the window it is not possible for you to hear...

Page 44: ...f the main window All possible call destinations are listed 2 Press the select button next to ManagementCenter At the ManagementCenter your call will not be answered directly Your request will simply...

Page 45: ...entCenter staff has the time s he will establish a speech connection and speak to you The display shows 3 Talk to the staff and communicate your request 4 If you do not want to be heard temporarily yo...

Page 46: ...ground of the word Management Center disappears NOTE If needed e g if you have called the ManagementCenter acciden tally you can cancel the call For this press the select button of the orange marked w...

Page 47: ...tion to you If staff at another ComStation or at the ManagementCenter establishes a speech connection to you the following window appears 1 Talk to the staff 2 If you do not want to be heard temporari...

Page 48: ...call the staff on the other end closes the speech con nection NOTE You can configure the ComStationBUS C so that the pri vacy is initially activated when a speech connection is estab lished to you se...

Page 49: ...administrator has installed a maximum of 8 ward couplings from which you can select There is a coupling of certain wards behind every ward coupling Ask you system administrator which wards will be co...

Page 50: ...ling press the corre sponding select button so that it will be marked in orange It will be acti vated directly If you would like to de activate an active ward coupling press the corre sponding select...

Page 51: ...e organisation can change Each division of the ward into zones is classed as a shift A shift refers to the division of a ward into a maximum of 8 zones Thus the zones may overlap each other i e certai...

Page 52: ...10 Activating a shift 50 00 8811 17 08 18 Rev 6 0 Example with one ComStationBUS C on the ward Zone 1 Shift 1 Zone 1 Zone 2 Zone 3 Shift 2 Zone 1 Zone 2 Shift 3...

Page 53: ...ivating a shift 00 8811 17 08 18 Rev 6 0 51 Example with several ComStationBUS C units on the ward Ask your system administrator how the shifts are assigned on your ward Zone 1 Shift 1 Zone 1 Shift 2...

Page 54: ...layed If a shift is active it is marked in orange 2 If a shift is marked in orange press its select button The shift is no longer marked in orange thus inactive 3 Press the select button of the shift...

Page 55: ...d should not be divided into zones Proceed as in the previous section Only do not activate a new shift after you have deactivated the active one Symbol for shift operation NOTE Ward coupling see page...

Page 56: ...10 Activating a shift 54 00 8811 17 08 18 Rev 6 0...

Page 57: ...00 8811 17 08 18 Rev 6 0 55 11 Changing default settings You can change the following default settings of the ComStationBUS C Default volume settings Default privacy setting...

Page 58: ...the handset Volume of the system sounds e g call tone volume This is how you proceed 1 Press System Adjust Volume The following window appears 2 To decrease the volume of loudspeaker handset or syste...

Page 59: ...11 Changing default settings 00 8811 17 08 18 Rev 6 0 57 To return to the main window press the button If you want to return to the previous menu level press the button The operation is completed...

Page 60: ...US C you can be heard directly by the staff on the other end i e the privacy function is deactivated You can change this default setting so that first the privacy function is switched on Only when you...

Page 61: ...ndow press the button If you want to return to the previous menu level press the button The operation is completed While the default setting for the privacy is On the following symbol is shown in the...

Page 62: ...11 Changing default settings 60 00 8811 17 08 18 Rev 6 0...

Page 63: ...This is how you proceed 1 Plug the ComStationBUS C plug into the connection socket 2 Tighten both screws of both plugs of the connection cable to protect the plugs against unintentional disconnection...

Page 64: ...n To increase the value use the right button 8 If the correct address is displayed press the select button on the left or on the right of the phrase Adjust Address The ComStationBUS C address is adjus...

Page 65: ...f Off System Adjust Volume Loudspeaker Handset System Sounds Privacy Config Adjust Address Config Password Reinitialize Service Service Password For Tunstall only Info ComStation Info Fault Program Sh...

Page 66: ...12 Put the ComStationBUS C into operation 64 00 8811 17 08 18 Rev 6 0...

Page 67: ...rmany This oxygen active surface cleaner and disinfectant features the comprehensive ingredient Magnesium monoperoxyphthalatehexahy drate MMPP Before using the disinfectant read the manufacturer s ins...

Page 68: ...ar bons aromatic hydrocarbons and methanol The buttons are designed as robust membrane keys The front is a polyester film with polyurethane Cleaning can be effected with any cleaning medium which is a...

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Page 72: ...English ComStationBUS C User Guide http www tunstall de artikelnummer 00881117 Documents for download on the Internet Deutsch ComStationBUS C Gebrauchsanweisung http www tunstall de artikelnummer 008...

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