10
USER MANUAL
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Claiming Warranty Coverage
The end user must contact Tundra Industrial (Tel:
+44 (0) 1244 646 048
) or their nearest authorised Tundra Industrial dealer
where final determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit the website www.jeffersontools.com/warranty and complete the Warranty Returns form. You can complete the form
online and submit it to us directly or download the form to print out and return by post.
Telephone Method:
Contact your Tundra Industrial dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of your nearest
authorised Tundra Industrial repair centre. On receipt of this form Tundra Industrial will arrange to collect the equipment from you
at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for collection. Please
ensure that you include a copy of your proof of purchase. Please note that Tundra Industrial cannot assume any responsibility for
any damage incurred to equipment during transit. Any claims against a third party courier will be dealt with under the terms &
conditions of their road haulage association directives.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Tundra Industrial engineer and it will be determined if the equipment
is defective and in need of repair and any repairs needed are covered by the warranty policy. In order to qualify for warranty cover
all equipment presented must have been used, serviced and maintained as instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent to the customer
(normally within 7 working days).
Note:
If the repair quotation is not accepted Tundra Industrial will invoice 1 hour labour time at
£30 per hour plus return carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is identified as the cause
of the problem, a minimum of 1 hour labour at £30 per hour plus carriage costs will be required before the equipment will be
despatched back to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer within 7 working
days upon receipt of the equipment at an authorised Tundra Industrial Repair centre (subject to part availability). Where parts are
not immediately available Tundra Industrial will contact you with a revised date for
completion of the repair.
General Warranty Enquiries
For any further information relating to Tundra Industrial warranty cover please call
+44 (0) 1244 646 048
.
