Tumi 14430, Instruction Manual

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TUMI’S acceSSorIeS WarranTY
Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is
second to none. Specifically, we make three promises to our customers:
1. You will enjoy using innovative products that are designed and manufactured to be the best;
2. You will experience world-class customer service for as long you own your product;
3. For two (2) years after you purchase Tumi small leather goods or accessories, virtually any
problem that you encounter with the product will be covered by our warranty.
Tumi’s warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it
is straightforward and comprehensive.
fIrST Year of oWnerSHIp: ToTallY WorrY free
For the first twelve (12) months of ownership, if any damage – including wear and tear - happens to your Tumi product, Tumi
will cover all repair expenses, including shipping costs to and from our repair facility. The only exceptions to this are purely
cosmetic damage, such as scratched leather, and incidental or consequential damages, such as damage to, or loss of, the
contents of a bag, loss of use, loss of time, or similar expenses.
Year TWo: fUll coveraGe
Through your second year of ownership, Tumi will cover all of the repair costs for any problems that result from defective
materials or workmanship or damage from wear and tear. The only exceptions to this are damage caused by obvious
abuse of the product, purely cosmetic damage and incidental or consequential damages as described above. Your only
responsibility is to ship your item to us for repair, or take it to a Tumi store or authorized Tumi dealer, who will be happy to
process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if
your item does need to be sent to our facility, we will repair it quickly and ship it back at no cost to you. In those rare cases
mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs
that may be involved.
a lIfeTIMe of ServIce
It is extremely rare that we see an accessory product problem due to a manufacturing defect show up after two years
of use, but we do have many customers with older items that they would like to have refurbished. For these customers,
we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest
possible cost.