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6.
WARRANTY
6.1.
Warranty Policy
Tulmar training PBEs are guaranteed for 90 days from the date of shipment to the customer
against defects in materials or workmanship. If a product is found to be defective within the
warranty period, the product will be repaired or replaced without charge for parts or labour.
Consult our complete standard warranty policy here:
https://www.tulmar.com/download/tulmar-warranty-policy/
6.2.
Limitations
The warranty is limited to the original purchaser of a new product, and is valid only if the product
was purchased from Tulmar or an authorized distributor. This warranty does not cover routine
maintenance or damage resulting from the failure to maintain the product in accordance with
instructions provided in the User Manual. This warranty also does not cover damage during
transport of the product, ordinary wear and tear arising from use of the product, or damage that
may arise from accidental or intentional misuse or abuse, alteration or customization, or repair
by unauthorized persons.
6.3.
Remedy
If a defect arises within the warranty period, contact Tulmar customer service at +1 (613) 632-
with the details of the issue and a copy of the original
purchase order. Product may only be returned after a Return Material Authorization (RMA)
number is issued.
The cost and liability of delivering the damaged product to Tulmar or an authorized Tulmar repair
facility are the responsibility of the customer. The documentation, packaging and the enclosed
item must be clearly identified with the RMA number. Tulmar, at its sole discretion, will either
repair or replace the product with one of functional equivalence. Repaired or replacement
products will be returned to the customer’s original order destination on a carrier and service of
Tulmar’s choice.
