Limited lifetime warranty
Notice to all Tuff Country EZ-Ride Suspension
customers: It is your responsibility to keep your
original sales receipt! If failure should occur on any
Tuff Country EZ-Ride Suspension component, your
original sales receipt must accompany the warranted
unit to receive warranty. Warranty will be void if the
customer can not provide the original sales receipt. Do
not install a body lift in conjunction with a suspension
system. If a body lift is used in conjunction with any
Tuff Country EZ-Ride Suspension product, your Tuff
Country EZ-Ride Suspension WARRANTY WILL BE
VOID. Tuff Country Inc. (“Tuff Country” ) suspension
products are warranted to be free from defects in
material and workmanship for life if purchased,
installed and maintained on a non-commercial vehicle;
otherwise, for a period of twelve (12) months, from the
date of purchase and installation on a commercial
vehicle, or twelve thousand (12,000) miles (which ever
occurs first). Tuff Country does not warrant or make
any representations concerning Tuff Country Products
when not installed and used strictly in accordance
with the manufacturer’s instructions for such
installation and operation and accordance with good
installation and maintenance practices of the
automotive industry. This warranty does not apply to
the cosmetic finish of Tuff Country products nor to
Tuff Country products which have been altered,
improperly installed, maintained, used or repaired, or
damaged by accident, negligence, misuse or racing.
(“Racing is used in its broadest sense, and, for
example, without regards to formalities in relation to
prizes, competition, etc.) This warranty is void if the
product is removed from the original vehicle and
re-installed on that or any other vehicle. This warranty
is exclusive and is in lieu of any implied warranty of
merchantability, fitness for a particular purpose or
other warranty of quality, whether express or implied,
except the warranty of title. All implied warranties are
limited to the duration of this warranty. The remedies
set forth in this warranty are exclusive. This warranty
excludes all labor charges or other incidental of
consequential damages. Any part or product returned
for warranty claim must be returned through the
dealer of the distributor from whom it was purchased.
Tuff Country reserves the right to examine all parts
returned to it for warranty claim to determine whether
or not any such part has failed because of defect in
material or workmanship. The obligation of Tuff
Country under this warranty shall be limited to
repairing, replacing or crediting, at its option, any part
or product found to be so defective. Regardless of
whether any part is repaired, replaced or credited
under this warranty, shipping and/or transportation
charges on the return of such product must be prepaid
by the customer under this warranty.
Important information that needs to be read before
installation begins:
Tuff Country recommends a 35” x 11.50” tire with a wheel
that has a back spacing of 5.5” or less. The stock tires and
wheels can be used in conjunction with this lift kit. If a wider
tire is installed on the stock wheel, contact with the upper
control arm will occur, and is not recommended.
Please be aware that some Dodge Ram owners may experi-
ence a vibration in the front end or a violent shaking vibra-
tion of the front wheels when going over a bump at certain
speeds. This is due to the front differential and suspension
when Dodge Ram trucks are in 4x4 mode. These two symp-
toms are often lumped together and called a "death wobble"
however it is actually two different problems with the Ram
Truck.
The 4HI mode vibration is a vibration or shudder that occurs
when accelerating in 4x4 high mode. This symptom appears
isolated to 2006-2013 1500 non-Mega Cab model trucks and
only when in 4-hi mode. Dodge could not discover why their
stock trucks would do this for some customers and not oth-
ers so the final official statement from Dodge was that there
is no problem and that all of the new Rams will shudder or
shake when in 4x4 high.
Therefore, after installing this kit on your Dodge Ram truck,
if you experience either of the two symptoms mentioned
above, Tuff Country recommends two options. 1). Remove
the kit from the vehicle and send it back to the company you
purchased it from for a full refund or 2). Install High angle CV
joints that will stabilize the factory vehicles issues.
Tuff Country EZ-Ride Suspension highly recommends that a
copy of the rear view mirror hanger, the warning decal and a
copy of the installation manual are given to the customer
once the installation is completed and the customer picks up
their vehicle.
The OE rear shocks will be long enough once this suspen-
sion system has been installed but Tuff Country highly rec-
ommends replacing the rear shocks. If you have not already
ordered your rear shocks, please contact Tuff Country or
your local Tuff Country dealer and order your new rear
shocks. Tuff Country recommends install a 26” fully extend-
ed nitrogen gas shock.
Before installation begins, Tuff Country EZ-Ride Suspension
highly recommends that the installer performs a test drive
on the vehicle. During the test drive, check to see if there are
any uncommon sounds or vibrations. If uncommon sounds
or vibrations occur on the test drive, uncommon sounds or
vibrations will be enhanced once the suspension system
has been installed. Tuff Country EZ-Ride Suspension highly
recommends notifying the customer prior to installation to
inform the customer of these issues if they exist.
Make sure to use loctite on all new and stock hardware asso-
ciated with the installation of this suspension system.
