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13. Troubleshooting
Problems
Solutions
Phone does not
turn on
1. Ensure you have held the power button
down for more than 5 seconds.
2. Re-insert the battery and retry turning on
the phone.
3. Plug charger into the phone and ensure
the battery is charged.
Cannot connect
to a network
1. Signal strength may be weak, try moving
your location and try again.
2. It may be possible that you are using the
phone beyond the network service coverage
area.
3. Check that your SIM card is correctly
installed and is valid. (Contact your network
provider)
No information
displays when
the phone is on
1. Check that your SIM card is correctly
installed.
2. You may need to unlock your keypad using
the button on the side of the phone or your
keypad (Password maybe required).
3. You may have permanently locked your
phone by entering the PIN code incorrectly
3 times. Obtain your PIN code from your
network provider.
4. Increase the screen brightness in “Settings”.
