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Troubleshooting: TSST SH-216CB DVD+/-RW
Drive User's Guide
Symptoms and Solutions
Please refer to the
Introduction
section to determine if the drive in your system is a Half Height
(HH) or slim device.
Symptoms and Solutions
Symptoms
Solutions
1.
Drive is not
recognized by
system.
1-1. Ensure that the power connector is inserted and seated
properly. Please refer to the
Drive Connectors
section.
1-2. Is the interface connector inserted and seated properly? Please
refer to the
Drive Connectors
section.
2.
Cannot read or play
disc.
2-1. If the disc is dirty (fingerprints, etc.), clean it with a non-
abrasive cloth from the disc center hole to the outside.
2-2. If the disc is scratched and warped, do not insert it into the
drive.
2-3. If the disc is inserted upside-down, re-insert it in the proper
direction.
2-4. If the drive is not recognized, refer to section 1 above.
2-5. Check to see that the necessary software applications are
installed correctly.
3.
Certain types of disc
do not play.
3-1. This drive only supports discs with the formats indicated in the
Specifications
section. It cannot read the data on discs with other
formats. Check the disc's format.
4.
When playing an
audio CD, drive
shows disc activity
but there is no
sound.
4-1. The CD player application may need to be set to "Digital." In
Windows Media Player, for example, from the menu bar, click on
"Tools," then "Options," and then click on the "Device" tab. Select
the drive and click on the "Properties" button. Set the playback
mode to "Digital."
5.
Drive will not write
or read at maximum
speed.
5-1. Ensure disc is clean and free of scratches.
5-2. Media from different manufacturers or purchased at different
times will record at different speeds. The drive will adjust the
available recording speeds to achieve the highest write quality.
6.
Cannot eject disc.
6-1. Check to see that the system is powered up.
6-2. For drives with LED indicator, and it does not light up, refer to
section 1 above.
6-3. [For HH and tray drives only] Use Emergency Eject Instructions
to open the tray. Please refer to the
Using the Drive
section.
6-4. If the system is capable of booting into an operating system,
attempt to issue an eject command from within the operating
system.
