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INSTRUCTIONS FOR RETURN
Damaged in Transit
All orders are carefully packed for shipment. On receipt, if the shipping
container appears to have been damaged during shipment, the instrument
should be thoroughly inspected. The delivering carrier’s papers should be
signed noting the apparent damage. DO NOT DISCARD THE BOX.
If the instrument itself has been damaged, a claim should be promptly filed
against the carrier by the customer. The selling agent will assist the cus-
tomer by supplying all pertinent shipping information; however, the claim
must be filed by the insured.
If the instrument is damaged beyond use, a new order should be placed
with Alnor while awaiting reimbursement from the carrier for the dam-
aged instrument.
Call Alnor directly for assistance if necessary.
Service/Calibration
Contact the Service Department at Alnor if you require factory service of
your Alnor instrument. The Service Department will provide you with the
cost of service or calibration, Return Material Authorization (RMA) num-
ber, and shipping instructions.
Your service includes a Certificate of Traceability to National Institute of
Standards and Technology (NIST, formerly NBS) with data (states instru-
ment compared with factory standard traceable to NIST and lists of cali-
bration data, i.e., “Standards reads...” and “This instrument reads...”).
Obtain a Purchase Order from your Purchasing Department showing in-
strument model number and cost of service and/or calibration. Securely
package your instrument in a strong container surrounded by at least two
inches (5 cm) of suitable shock-absorbing material. Include the Purchase
Order. Mark the outside of the shipping container with the RMA Control
number.
Forward the instrument prepaid. See back cover for factory addresses.
Please note that instruments received improperly marked or without an
accompanying Purchase Order may be returned at your expense. Please
also note that if an RMA number has been assigned, it will be canceled if
the instrument is not received by Alnor within 60 days.
