TSC TTP-2410M User Manual Download Page 3

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3.1.4 Ethernet

........................................................................................55

3.2 File Manager ...........................................................................................58

3.2.1 File List

.........................................................................................58

3.2.2 Avail. Memory

...............................................................................58

3.2.3 Del. All Files

..................................................................................59

3.3 Diagnostics ............................................................................................60

3.3.1 Print Config.

.................................................................................60

3.3.2 Dump Mode

..................................................................................61

3.3.3 Rotate Cutter

................................................................................62

3.4 Language ................................................................................................62

3.5 Service ....................................................................................................63

3.5.1 Initialization

..................................................................................63

3.5.2 Mileage Info.

.................................................................................64

4. Diagnostic Tool

......................................... 65

4.1 Start the Diagnostic Tool .......................................................................65

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

.......................................................................................................................66

5. Troubleshooting

........................................ 67

5.1 Common Problems ................................................................................67

5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles .................... 71

6. Maintenance

........................................... 73

Revise History

........................................... 75

Summary of Contents for TTP-2410M

Page 1: ...USER S MANUAL TTP 2410M 346M 644M TTP 246M Plus 344M Plus THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...nstallation of Media 14 2 6 1 Loading Roll Labels 14 2 6 2 Loading Fan fold Labels 17 2 6 3 Loading Media in Peel off Mode Option 19 2 6 4 Remove Liner from Internal Rewind Option 21 2 6 5 Loading Media in Rewind Liner with Label Mode Option 22 2 6 6 Remove Labels from Internal Rewind Option 24 2 7 Adjustment Knob 25 2 7 1 Print head Pressure Adjustment Knob 25 2 7 2 Print Head Burn Line Adjustmen...

Page 3: ...e 61 3 3 3 Rotate Cutter 62 3 4 Language 62 3 5 Service 63 3 5 1 Initialization 63 3 5 2 Mileage Info 64 4 Diagnostic Tool 65 4 1 Start the Diagnostic Tool 65 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup 66 5 Troubleshooting 67 5 1 Common Problems 67 5 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 71 6 Maintenance 73 Revise History 75 ...

Page 4: ... one of the four directions This printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes of alphanumeric bitmap font ...

Page 5: ...osolreiniger Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung 4 Die Netzanschlußsteckdose soll nahe dem Gerät angebraucht und leicht zugänglich sein 5 Das Gerät ist vor Feuchtigkeit zu schűtzen 6 Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten Ein Kippen oder Fallen könnte Beschädigungen hervorrufen 7 Beáchten Sie beim Anschluß an das stromnetz die Anschlußwerte 8 Diese...

Page 6: ...de printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable If any parts are missing please contact the Customer Service Department of your purchased reseller or dis...

Page 7: ...4 2 2 Printer Overview 2 2 1 Front View 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Lower front cover 6 Printer right side cover 1 2 3 4 6 5 ...

Page 8: ...ler 6 Print head release lever 7 Media guide bar 8 Label roll guard 9 Label supply spindle 10 Ribbon supply spindle 11 Damper 12 Label guide 13 Z axis mechanism adjustment knob 14 Print head pressure adjustment knob 15 Print head secure screw 16 Ribbon sensor 17 Media sensor 5 8 7 10 9 6 11 4 12 3 1 2 13 14 15 17 16 ...

Page 9: ...ic V1 0 V1 1 512 MB SanDisk Transcend Panasonic V1 0 V1 1 1 GB SanDisk Transcend Panasonic V2 0 SDHC CLASS 4 4 GB V2 0 SDHC CLASS 6 4 GB SanDisk Transcend Panasonic V1 0 V1 1 microSD 128 MB Transcend Panasonic 1 3 5 4 2 10 6 7 8 9 Note 1 SD card slot Ethernet interface and PS 2 interface are standard interfaces for TTP 2410M TTP 346M models but optional for TTP 246M Plus TTP 344M Plus models 2 GPI...

Page 10: ...miniSD 128 MB Transcend Panasonic V1 0 V1 1 miniSD 256 MB Transcend Panasonic V1 0 V1 1 miniSD 512 MB Transcend Panasonic V1 0 V1 1 miniSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend V2 0 SDHC CLASS 6 miniSD 4 GB The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot ...

Page 11: ...dication Off The printer power is turned off On The printer power is turned on On Printer is ready Pause Blinking Downloading data into printer Off Printer is ready On CARRIAGE OPEN or CUTTER ERROR Blinking NO PAPER PAPER JAM or NO RIBBON LCD display LED indicators Front panel buttons ...

Page 12: ...e menu list Scroll down the menu list Enter Select cursor located option 2 4 Setting Up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet ...

Page 13: ...n printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Install the ribbon onto the ribbon supply spindle 4 Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen ...

Page 14: ...ing the ribbon flat and without wrinkles 6 Wind the ribbon clockwise about 3 5 circles onto the ribbon rewind spindle until it is smooth and properly stretched 7 Close the print head mechanism making sure the latches are engaged properly Ribbon sensor Ribbon ...

Page 15: ...12 z Loading path for ribbon ...

Page 16: ... Ribbon 1 Break the ribbon between ribbon guide plate and the ribbon rewind spindle 2 Push the ribbon release button to release the ribbon on the ribbon rewind spindle 3 Then slide off the ribbon from ribbon rewind spindle ...

Page 17: ...d release lever to open the print head mechanism 3 Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard 4 Place the roll of media on the label supply spindle Flip up the label roll guard Move the label roll guard horizontally to gently fit the width of label roll ...

Page 18: ... through the media guide bar damper media sensor and place the label leading edge onto the platen roller 6 Adjust the label guide to fit the width of the label Media guide bar Damper Label guide Media sensor Media sensor Internal rewind Option ...

Page 19: ...e latches are engaged properly 8 Using the front display panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media z Loading path for roll labels ...

Page 20: ... entrance chute 4 Pull fan fold label leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 5 Adjust the label guide by sliding to fit the paper width 6 Close the print head mechanism making sure the latches are engaged properly 7 Set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Ple...

Page 21: ...18 ...

Page 22: ...through the media guide bar damper media sensor and place the label leading edge onto the platen roller 6 Adjust the label guide to fit the width of the label 7 Using the front display panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 8 Then pull approximately 650mm of label through the front of the printer 9 Push down the peel off roller release lever...

Page 23: ...nd close the print head mechanism 13 Move the peel off sensor toward the paper exit chute 14 Peeling will automatically start Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media Peel off sensor Label Liner ...

Page 24: ...rnal Rewind Option 1 Break the liner between peel off roller and the internal rewind spindle 2 Push the liner release button to release the liner on the internal rewind spindle 3 Then slide off the liner from internal rewind spindle ...

Page 25: ...the internal rewind for 3 core label roll 1 core label roll 3 core label roll 3 Insert media into the printer label spindle Pull label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller Please refer to section 2 6 1 4 Then pull approximately 650mm of label through the label redirect front panel 5 Wrap the label onto the...

Page 26: ...to the internal rewind for 1 core label roll 7 Using the LCD panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media Supply holder guide ...

Page 27: ...24 2 6 6 Remove Labels from Internal Rewind Option 1 Slide off the labels with supply holder guides from internal rewind spindle Supply holder guides ...

Page 28: ...est print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 2 7 2 Print Head Burn Line Adjustment Knob The print head burn ...

Page 29: ...ult is set for general purpose printing media plain paper and paper thickness less than 0 20mm Poor print quality when using paper thicker than 0 20mm may be due to the print head burn line not being at the optimized position To improve the print quality increase the head pressure or adjust the knobs counter clockwise to move print head burn line toward the paper out direction then print again Con...

Page 30: ...ect the file and press Enter key to execute the BAS file 7 Then you can type the words or the number of the copy from keyboard by your BAS file program Press F1 key of the keyboard to start this function Press up or down key of the keyboard to move cursor of printer LCD display to select the option Press Esc key of the keyboard to return the previous menu Press Enter key of the keyboard to enter e...

Page 31: ...lish Mileage Info Initialization Sensor Avail Memory Dump Mode Chinese TC Serial Comm Del All Files Rotate Cutter Chinese SC Exit Ethernet Exit Japanese Exit Exit German Italian French Notice The Ethernet function is available for TTP 2410M series only and option for TTP 246M Plus series Ethernet function is available on the LCD display when Ethernet card is installed ...

Page 32: ...ty Configure ZPL2 Status Baud Rate Status Setup Exit Sensor Serial Comm Ethernet Printer Setup TSPL2 Notice The Ethernet function is available for TTP 2410M series only and option for TTP 246M Plus series Ethernet function is available on the LCD display when Ethernet card is installed ...

Page 33: ... 002 000 000 5 1 1 Batch Mode 6 2 GER 003 7 3 Cutter Mode DAN 032 FRE 031 9 5 8 4 Exit 10 6 11 7 ITA 033 SPA 034 SWE 036 12 8 SWI 038 9 10 437 039 042 850 041 11 044 12 852 13 860 14 15 863 045 865 046 857 047 1252 048 061 1250 049 055 1254 1253 1251 1255 1256 1257 358 1258 Exit 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 936 932 351 None Peeler Mode Cutter 9...

Page 34: ...djust your density based on selected media Press and to increase decrease the printing darkness Press key to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the DENSITY command which will overwrite the setting set from the front panel 3 1 1 1 3 Direction The direction setting value i...

Page 35: ...enter this list the print mode in the right side of icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description None Next label top of form is aligned to the print head burn line location Tear Off Mode Batch Mode Once image is printed completely label...

Page 36: ... enclosed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 1 6 Shift X Shift Y This option is used to fine tune print position Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 9 Press the button to set the value into printer Press key to cancel...

Page 37: ... please to refer the programming manual When enter the code page list the code page in the right side of icon is the printer current setting Press the and to select the code page and press the button to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite ...

Page 38: ... 1258 Vietnam ISO Code Page ISO Code Page code page name International Character Set code page number International Character Set 8859 1 Latin 1 8859 7 Greek 8859 2 Latin 2 8859 9 Turkish 8859 3 Latin 3 8859 10 Latin 6 8859 4 Baltic 8859 15 Latin 9 8859 5 Cyrillic 3 1 1 1 9 Country Use this option to set the country code for the LCD display Press the and to select the country code and press the bu...

Page 39: ...y Code Country 001 USA 034 Spanish Spain 044 United Kingdom 055 Brazil 002 Canadian French 036 Hungarian 045 Danish 061 English International 003 Spanish Latin America 038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish 033 French France 042 Slovak 049 German ...

Page 40: ...x xxx List Fonts List Setup Control Prefix Format Prefix 4 0 xxx 000 000 5 1 Peel Off 6 2 Exit 7 3 Left Position Feed Length No Motion Exit 9 5 8 4 10 6 11 7 8 12 9 10 Head Close 12 11 13 15 14 Feed Calibratio n Length No Motion Exit Tear Off Cutter ZPL2 Media Power Up Label Top Delimite r Char Exit 0000 0000 Calibratio n 000 000 ...

Page 41: ...ront panel 3 1 1 2 2 Print Speed Use this option to setup print speed The each increament decreament is 1 ips Press key to raise the print speed and press key to decrease print speed Press key to set it into printer Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the se...

Page 42: ...ress and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description Tear Off Next label top of form is aligned to the print head burn line location Peel Off Enable the label peel off mode Cutter Enable the label cutter mode Note If printing from enclosed software driver the software driver will ...

Page 43: ... fonts stored in the printer s DRAM Flash or optional memory card Press button to print the list 3 1 1 2 7 List Images Print Setup 7 17 Self Test Printing List Images 1 1 List Formats List Setup This feature is used to print current printer available images list to the label The images stored in the printer s DRAM Flash or optional memory card Press button to print the list 3 1 1 2 8 List Formats ...

Page 44: ...m 0 to 9 or A to F Press the button to set the value into printer Press key to cancel the setting and return to the previous menu 3 1 1 2 11 Format Prefix This option is used to set format prefix character Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 or A to F Press the button to set the value into printer Press key to cancel ...

Page 45: ...icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Selections Description Feed Printer will advance one label Calibration Printer will calibration the sensor levels determine length and feed label Length Printer determine length and feed label No Motion Printer will ...

Page 46: ... position vertically on the label Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 1 2 Press the button to set the value into printer Press key to cancel the setting and return to the previous menu The default value is 000 and range is 120 to 120 dots 3 1 1 2 16 Left Position This option is used to adjust print position horizo...

Page 47: ...g message 3 1 2 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media Exit Gap Mode Bline Mode Cont Mode Automatic Automatic Automatic Pre Printed Manual Manual Manual Exit Pre Printed Exit Exit Calibration Paper Len 812 Gap Size 24 Intensity 3 Ref Level 512 ...

Page 48: ...cally When calibration is completed the LCD screen will return to the previous menu A 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the gap sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00812 dot 1 Press the button to move the cursor from left digit to right digit and p...

Page 49: ...per Intensity x Ref Level xxx 4 Then Put the label with liner under the media sensor Press the button to set the value into the printer Gap Mode Complete Intensity x Ref Level xxx 5 The gap sensor calibration is complete Press the button the LCD screen will return to the previous menu A 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity I...

Page 50: ...r length into the printer Gap Size 0024 dot 2 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the gap size into the printer Gap Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to ...

Page 51: ...alibrate the bline sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00151 dot 1 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor from l...

Page 52: ...8 If the media sensor fails to do so you have to manually change the Intensity by pressing and to reach the above value Bline Mode Complete Intensity x Ref Level xxx 5 The bline sensor calibration is complete Press the button the LCD screen will return to the previous menu B 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity It can to get...

Page 53: ...the printer Bline Size 0024 dot 2 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the bline size into the printer Bline Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the prev...

Page 54: ...sor calibration cannot apply to the media please use Manual function to calibrate the sensor manually When enter Manual option you will see following message Please complete there steps Cont Mode Remove Label Intensity x Ref Level xxx 1 Remove the continuous label Press the button to set the value into the printer Cont Mode Scan Paper Intensity x Ref Level xxx 2 Then put the continuous label under...

Page 55: ...on is complete Press the button the LCD screen will return to the previous menu 3 1 3 Serial Comm Serial Comm Baud Rate Parity Data Bits Exit Stop Bit s 1200 bps None 7 1 2400 bps Odd 8 2 4800 bps Even Exit Exit 9600 bps Exit 19200 bps 38400 bps 57600 bps 115200 bps Exit ...

Page 56: ...one Press and buttons to select the different parity and press button to set the value into printer When you enter this list the parity in the right side of is the printer current setting Press key to cancel the setting and return to the previous menu 3 1 3 3 Data Bits Serial Comm 3 5 Baud Rate Parity Data Bits This option is used to set the RS 232 Data Bits The default setting is 8 data bits Pres...

Page 57: ... The default setting is 1 stop bit Press and buttons to select the different Stop Bits and press button to set the value into printer When you enter this list the option in the right side of icon is the printer current setting Press key to cancel the setting and return to the previous menu Stop Bit s 1 3 1 2 Exit ...

Page 58: ...setting and return to the previous menu Exit Ethernet Status Configure IP Address DHCP MAC Static IP Exit Exit Note This function is available for TTP 2410M series only and option for TTP 246M Plus series 3 1 4 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 4 1 1 IP Address Ethernet 1 3 Status Configure Exit The IP address information will be shown on the LCD displa...

Page 59: ...r s DHCP and Static IP 3 1 4 2 1 DHCP Ethernet 2 4 Status Configure Reset Press and buttons to select the DHCP function and press to enter Press key to cancel the setting and return to the previous menu Press button the printer will set DHCP and restart to reset the setting Press button to return to the previous menu MAC Address 001B82 FF0918 Status 2 3 IP Address MAC Exit Configure 1 3 DHCP Stati...

Page 60: ...l the setting and return to the previous menu Press button to move the cursor from left to right digits and press the button to scroll the value from 0 to 9 Press button to next setting Press the button printer will restart to reset the Ethernet module setting Press key to cancel the setting Configure 2 3 DHCP Static IP Exit IP Address 000 000 000 000 Gateway 000 000 000 000 Subnet Mask 000 000 00...

Page 61: ...Flash Card memory To show the files File Manager 1 4 File List 2 4 FLASH File List File List FLASH DEMO TTF Avail Memory CARD DEMO BAS Del All Files Exit To delete the file Please follow the order to press the button FLASH File List DEMO TTF DEMO TTF 1 75 MB DEMO BAS DOWN Delete To run the file BAS Please follow the order to press the button FLASH File List DEMO BAS DEMO TTF 406 Byte S DEMO BAS DO...

Page 62: ...Files CARD 0 KB 3 2 3 Del All Files Use this menu to delete all files Press button to delete all files in the device Press to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files File List DRAM Avail Memory FALSH SELECT YES Del All File CARD MENU NO ...

Page 63: ...ing if there is any dot damage on the print head heater element Diagnostics 1 4 Self Test Printing Print Config 1 1 Dump Mode Rotate Cutter Self test printout Print head check pattern Model name and F W version Printed mileage meter Firmware checksum Serial port configuration Code page Country code Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor sensitiv...

Page 64: ... back to the previous menu DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D TEST2 44 20 22 54 45 53 54 32 2E DAT 5 CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C...

Page 65: ...rint Config DOWN Rev Dump Mode Rotate Cutter MENU Exit 3 4 Language English Chinese TC Chinese SC Japanese Polish Spanish Exit Language German Italian French Russian This option is used to setup the language on LCD display Press and buttons to scroll the curser to desire language and press button to select this option Press key to cancel the setting and return to the previous menu The default lang...

Page 66: ...en printer initialization is done please calibrate the gap or black mark sensor before printing Parameter Default setting Speed TTP 2410M 6 IPS 152 mm sec TTP 346M 246M Plus 344M Pius 4 IPS 101 6 mm sec TTP 644M 3 IPS 76 2 mm sec Density 8 Label width 4 00 101 6mm Label height 4 00 101 6mm Sensor type Gap sensor Gap setting 0 12 3 0mm Print direction 0 Reference point 0 0 upper left corner Offset ...

Page 67: ... gap Bline sensor sensitivity 2 Will be reset Need to re calibrate the gap Language English IP address DHCP 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initialization 4016 Mileage Info Labels pcs Exit 51698 ...

Page 68: ... this convenient tool you can explore the printer status and settings and troubleshoot the printer Note This utility works with printer firmware V6 00 and later versions 4 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility Featur...

Page 69: ...e the printer dump mode Configuration Page Print printer configuration RTC Setup Synchronize printer Real Time Clock with PC Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Reset Printer Reboot the printer Print Test Page Print a test page Ignore AUTO BAS Ignore the downloaded AUTO BAS program Ethernet Setup Setup the IP address subnet mask gateway for...

Page 70: ...lled incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Calibrate the gap black mark sensor Set label size correctly Take Label Pe...

Page 71: ...connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Memory full FLASH DRAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 50 files for TTP 246M Plus TTP 344M Plus and 256 files for TTP 2410M TTP 346M The max user addressable memory space of DRAM is 256 KB f...

Page 72: ... is dark and keys are not working The cable between main PCB and LCD panel is loose Check if the cable between main PCB and LCD is secured or not LCD panel is dark but the LEDs are light The printer initialization is unsuccessful Turn OFF and ON the printer again Initialize the printer LCD panel is dark and LEDs are lit on but the label is feeding forward The LCD panel harness connector is loose T...

Page 73: ...ze RTC time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main board Multi interface board doesn t work The installation is incorrect Check if the board is plugged in the right connector Power and Error LEDs are blinking fast Power switch OFF and ON too fast Turn off the printer and wait all LEDs are dark and turn on the printer again Wrinkle Prob...

Page 74: ... head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle happens from label lower right to upper left direction ˋ Wrinkle Example Feed direction Ribbon guide plate Print...

Page 75: ...e Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from ˊ to ˋ by adjusting the Z axis mechanism adj...

Page 76: ... to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Print Head Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Tear Bar Peel Bar Use...

Page 77: ... careless please use ethanol to clean it z Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head z Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 78: ...ing media in rewind liner with label mode Option Remove labels from internal rewind Camille 2008 3 7 Revise maintenance section Camille 2008 4 16 1 Revise menu function section 2 Revise troubleshooting section 3 Add diagnostic tool section Camille 2008 9 16 Revise the print head burn line adjustment knob section Camille 2008 10 7 Revise troubleshooting section memory full Camille 2009 3 11 Revise ...

Page 79: ...Sec 3 Beishin Rd Shindian City I Lan County 268 Taiwan R O C Taipei 231 Taiwan R O C TEL 886 3 990 6677 TEL 886 2 8913 1308 FAX 886 3 990 5577 FAX 886 2 8913 1808 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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