TSC Prontronix TTP-244CE User Manual Download | Manualshive

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23

6. TroubleShooting

This section lists the common problems that according to the LED status and other problems you may encounter when operating

the printer. Also, it provides solutions.

LED Status

LED Status / Color

Printer Status

Possible Cause

Recovery Procedure

OFF

No response

No power

* Turn on the power switch.

* Check if the green LED is lit on power supply. If it is not lit on,

power supply is broken.

* Check both power connections from the power cord to the power

supply and from the power supply to the printer power jack if

they are connected securely.

Solid Green

ON

The printer is ready to use * No action necessary.

Green with blinking

Pause

The printer is paused

* Press the FEED button to resume for printing.

Red with blinking

Error

The out of label or the

printer setting is not

correct

1. Out of label

* Load a roll of label and follow the instructions in loading the

media then press the FEED button to resume for printing.

2. Printer setting is not correct

* Initialize the printer

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Summary of Contents for Prontronix TTP-244CE

Page 1: ...TTP 244CE Desktop Barcode Printers User Manual Thermal Transfer Direct Thermal ...

Page 2: ...from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose othe...

Page 3: ...Rear View 5 3 Setup 6 3 1 Setting up the Printer 6 3 2 Instructions to Top Cover Operation 7 3 3 Loading the Ribbon 8 3 4 Loading the Media 10 3 5 External Label Roll Mount Installation Option 11 3 6 Loading Fan fold Media 12 3 7 Loading Label in Peel Off Mode Option 13 3 8 Loading Label in Cutter Mode Option 14 4 LED and Button Functions 15 4 1 LED Indicator 15 ...

Page 4: ...r on Utilities 16 5 TSC Console 17 5 1 Start TSC Console 17 5 2 Setup Ethernet Interface 19 5 3 Printer Function 21 5 4 Setting Post Print Action 22 6 TroubleShooting 23 7 Maintenance 26 8 Angency Compliance and Approvals 28 9 Revise History 31 ...

Page 5: ...hermal printing All common bar codes formats are available Fonts and bar codes can be printed in 4 directions 8 different alphanumeric bitmap fonts and a build in true type font capability You will enjoy high throughput for printing labels with this printer This document provides an easy reference for operating this printer TSC printers include the Windows labeling software for creating your label...

Page 6: ...ceiving the bar code printer Please retain the packaging materials in case you need to reship the printer One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One auto switching power supply One USB interface cable If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor ...

Page 7: ...3 1 Ribbon access cover 2 Media view window 3 LED indicator 4 Feed button 5 Top cover open lever 6 SD card socket 2 2 Printer Overview 2 2 1 Front View 1 2 4 5 3 6 ...

Page 8: ...sensor receiver 4 Media holder 5 Media holder lock switch 6 Gap sensor transmitter 7 Printhead 8 Ribbon supply hub 9 Top cover support 10 Media guide adjustment knob 11 Black mark sensor 12 Platen roller 2 2 2 Interior View 6 1 2 4 5 3 7 8 9 10 11 12 ...

Page 9: ...5 2 2 3 Rear View 1 Fan fold paper entrance chute 2 Ethernet interface 3 USB interface 4 Centronics interface 5 RS 232C interface 6 Power jack socket 7 Power switch 5 2 3 6 4 7 1 ...

Page 10: ...the printer on flat surface 2 Make sure the printer is power off 3 Connect the printer to the computer with the provided USB cable 4 Plug in the power cord Note Please switch OFF the printer before plugging in the power cord to printer power jack ...

Page 11: ...nt of the printer then lift the top cover to the maximum open angle 3 A top cover support at the rear of the printer will engage with lower inner cover to hold the printer top cover open 4 Hold the top cover and press the top cover support to disengage the top cover support with lower inner cover Gently close the top cover ...

Page 12: ...nt onto the spokes 3 Insert the paper core right side onto the rewind hub Align the notches on the left side and mount onto the spokes 4 Stick the ribbon onto the ribbon rewind paper core 5 Turn the ribbon rewind gear until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head 6 Close the ribbon access cover and the top cover ...

Page 13: ...9 Loading Path for Ribbon ...

Page 14: ... Press down the media holder lock switch to hold the label roll firmly 4 Place the paper and make sure the printing side is facing up Move the media guides to fit the label width 5 Disengage the top cover support and close the top cover gently Use software or hardware to make the calibration Please refer to chapter 4 5 6 Loading path for roll label ...

Page 15: ...label spindle into a paper roll And install it on the external paper roll mount 3 Open the printer s top cover and separate the media holders Then feeds the media from the rear external label entrance chute 4 Disengage the top cover support and close the top cover gently Use software to make calibration Please refer to chpter 4 and 5 ...

Page 16: ...ternal label entrance chute 3 Separate and hold open the media holders 4 Press down the media holder lock switch to hold the media firmly 5 Place the paper printing side face up Move the media guides to fit the media width by turning the guide adjuster knob 6 Complete the installation of fan fold media ...

Page 17: ... the media sensor type and calibrate the selected sensor Please refer to chapter 4 and 5 3 Open the peel off panel by pulling it out 4 Lead the media through the backing paper opening and beneath the peel off roller 5 Push the peel off panel back to the printer 6 Disengage the top cover support and close the top cover gently Press the FEED button to test ...

Page 18: ... gently 5 Use software to set the media sensor type and calibrate the selected sensor Please refer to chapter 4 and 5 Note Please calibrate the gap black mark sensor when changing media Regular cutter specification Full cut Media thickness 0 06 0 19mm Media type receipt and label liner w o glue Partial cut Media thickness 0 06 0 12mm Media type receipt and label liner w o glue Label length 25 4 mm...

Page 19: ...error Flash Printing error such as paper empty paper jam ribbon empty or memory error etc 4 2 Regular Button Function 1 Feed labels When the printer is ready press the button to feed one label to the beginning of next label 2 Pause the printing job When the printer is printing press the button to pause a printing job When the printer is paused the LED will be green blinking Press the button again ...

Page 20: ...n depending on the the color of the LED Sequences of the settings LED Colors Functions Amber Red 5 blinks Amber 5 blinks Green 5 blinks Green Amber 5 blinks Red Amber 5 blinks Solid green 1 Sensor Calibration Gap black mark sensor Release 2 Self Test And enter dump mode Release 3 Factory Default Release 4 Bline Calibration Release 5 Gap Calibration Release 6 READY Skip AUTO BAS Release ...

Page 21: ...aphics deploy fonts graphics label templates or upgrade the firmware to the group of printers and send additional commands to printers at the same time Printer firmware version before A2 12 will only use 9100 Port as command port Printer firmware after A2 12 will use 6101 Port as command port 5 1 Start TSC Console 1 Double click TSC Console icon to start the software 2 Manually add the devices by ...

Page 22: ... 3 Select the current interface of the printer 4 The printer will be added to TSC Console s interface 5 Select the printer and set the settings For more information please refer to TSC Console User Manual ...

Page 23: ...19 5 2 Setup Ethernet Interface Use USB or COM to establish the interface on TSC Console Double click to enter the Printer Configuration Page Click Ethernet tab Check the IP Address ...

Page 24: ... Add Printer on the top left of the window Choose Network Key in the IP Address Click Discover to establish the Ehternet interface The notification will pop up Click OK to close the window The Ethernert interface will be shown on TSC Console ...

Page 25: ... on PC Factory Default Initialize the printer to default settings Reset Printer Reboot printer Print Test Page Print test page according to the specified label size and sensor type Configuration Page Print printer configurations Dump Text Activate the printer to dump mode Ignore AUTO BAS Ignore AUTO BAS file when printer boot up Exit Line Mode Exit the line mode to page mode Enter Line Mode Leave ...

Page 26: ...r finishing the calibration Follow below procedure to set the post action for the printing Refer Chp 5 1 to Connect the printer with TSC Console Double click the printer The Printer Configuration Page will pop up Click Get to load information Go to Common Tab Find Post Print Action Select the mode depending on users application Click Set ...

Page 27: ...y is broken Check both power connections from the power cord to the power supply and from the power supply to the printer power jack if they are connected securely Solid Green ON The printer is ready to use No action necessary Green with blinking Pause The printer is paused Press the FEED button to resume for printing Red with blinking Error The out of label or the printer setting is not correct 1...

Page 28: ...ns in loading the media Continuous feeding labels The printer setting may go wrong Please do the initialization and gap black mark calibration Paper Jam Gap black mark sensor sensitivity is not set properly sensor sensitivity is not enough Calibrate the gap black mark sensor Make sure label size is set properly Set label size exactly as installed paper in the labeling software or program Labels ma...

Page 29: ...density is set properly Adjust the print density and print speed Check print head test pattern if head element is damaged Run printer self test and check the print head test pattern if there is dot missing in the pattern ...

Page 30: ...ectrostatic damage Do not wear rings or other metallic objects while cleaning any interior area of the printer Use only the cleaning agents recommended in this document Use of other agents may damage the printer and void its warranty Do not spray or drip liquid cleaning solutions directly into the printer Apply the solution on a clean lint free cloth and then apply the dampened cloth to the printe...

Page 31: ...printer II Rotate the platen roller and wipe it thoroughly with the lint free 99 Isopropyl Alcohol Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 99 Isopropyl Alcohol to wipe it As needed Sensor Use brush with soft non metallic bristles or a vacuum cleaner to remove paper dust Clean upper and lower media sensors to ensure reliable Top of Form and Paper...

Page 32: ...l interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver...

Page 33: ...curacy Important safety instructions 1 Read all of these instructions and keep them for later use 2 Follow all warnings and instructions on the product 3 Disconnect the power plug from the AC outlet before cleaning or if fault happened Do not use liquid or aerosol cleaners Using a damp cloth is suitable for cleaning 4 The mains socket shall be installed near the equipment and easily accessible 5 T...

Page 34: ...n incorrect type Dispose of used batteries according to the Instructions as below 1 DO NOT throw the battery in fire 2 DO NOT short circuit the contacts 3 DO NOT disassemble the battery 4 DO NOT throw the battery in municipal waste 5 The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste Caution The printhead may be hot and could cause severe b...

Page 35: ...31 9 Revise History Date Content Editor ...

Page 36: ......

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