PEX-1000 Series
Print Engine Service Manua
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4. TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that might be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does
not illuminate
* The power cord is not properly
connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
Carriage Open
* The printer print head release lever or
Rear paper feed roller
release lever is not engaged.
* Please engage the release levers.
No Ribbon
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps in user’s manual to
reinstall the ribbon.
No Paper
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not on the
media
* Supply a new label roll.
* Please refer to the steps in user’s manual to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
* Align the media sensor on top of the media
or black mark or notch.
Paper Jam
* Gap/black mark sensor is not set
correctly for the media
* Make sure media width and height are
set exactly same as actual media width
and height.
* Labels may be stuck inside the printer
mechanism or media sensor
* Select the correct sensor for the media
* Calibrate the gap/black mark sensor.
* Set media width and height correctly.
* Remove the stuck label inside the print
mechanism or at the media sensor
