Sound Bar
Speaker - USER’S MANUAL
5
Trouble shooting
Problem Solution
Can’t connect the BT speaker to my
device
- Select the correct audio source on the remote control.
- Make sure that the BT speaker is in paring mode. Press and hold
the pairing button for 7 sec. to activate the pairing mode.
- Move the BT speaker closer to your audio source (maximum
distance 10m under ideal circumstances).
- Repeat the standard configuration steps for your device
(iPad/iPhone, Android, Windows, Mac).
- The speaker can only be paired with one device simultaneously.
- If a passcode is requested. Use ‘0000’.
No Sound
- Make sure that the correct audio source is selected.
- Make sure that Bluetooth is enabled on your device.
- Repeat the standard configuration steps for your device.
(iPad/iPhone, Android, Windows, Mac)
- Your BT speaker is too far from your device (maximum distance
10m under ideal circumstances).
- If you are using the product around large metal surfaces, remove
the metal surface or move you product away from the metal surface.
- Walls and Floors drastically reduce the range of the product. Move
the BT speaker closer to your audio source.
- Move the BT speaker away from other wireless devices (like
Wireless network routers, mouse and keyboard).
Distorted Sound
Remote control does not work
- Replace with new batteries.
- Operate at a closer distance and in front of the speaker.
Sound volume is low
- Check the volume setting of your device.
If your problem is not solved, please contact the helpdesk at www.trust.com/18282/faq.
