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Cleaning the Remote Control
• Use an electronics cleaning cloth to wipe any dust from the surface. If the surface
requires deep cleaning, use a soft, damp cloth.
• Allow the control to dry completely before using. Note: Do not use alcohol, diluent, or
propellant to clean the surface.
Always take the time to unplug your chair from the wall outlet with dry
hands before engaging in any cleaning activities. Only use dry hands to
reconnect the plug after cleaning. Failing to take the appropriate measures
during cleaning activities could lead to electrocution or burn injuries.
Troubleshooting
If you experience difficulties while using your chair, refer to this section of the operation
manual. Contact truMedic® if this section does not address the problem you experience.
My massage chair
does not work when
plugged in and
turned on.
• The remote control may not be turned ON. Locate and
press the ON switch on your remote control.
• You may not have chosen a massage function yet.
Press any massage function to initiate the massage
experience.
• The chair is not receiving the right amount of
electricity. Check the chair and wall outlet connections
for contact.
• The chair has a burned out fuse. Replace it with the
appropriate fuse.
• The problem is within the inner circuit. Contact an
authorized maintenance professional to repair your chair.
Problem
Solution
Beeping noises inside
the chair during
massage sessions.
• You are probably hearing the air pump, mechanical
parts, and motor. This is completely normal.
Problem
Solution
Difference in Left/
Right motors. One is
sometimes higher
than the other is.
The sound I was
hearing inside the chair
is much louder now.
My massage
unexpectedly stopped
during a session.
I cannot move the
backrest or leg rest
as intended.
• The massage rollers do not always run symmetrically.
This is completely normal.
• You may have used the chair continually for too long.
Power down the chair for at least 30 minutes, and then
see if you still notice the sound.
• Over time, the internal parts can wear down with
consistent use. Some wear and tear is normal. Contact
an authorized maintenance professional for repairs.
• The chair may have lost electricity. Check the power
cord for a secure connection.
• You may have used the chair continually for too long.
Allow the chair to rest for at least 30 minutes before
restarting it.
• Check the surrounding area for clearance. Remove
any obstacles that may inhibit the chair from moving
adequately.
• The chair may have automatically stopped. Turn off
the power to the chair and wait for at least 30 minutes
before restarting it.
I cannot get the chair
to return to its default
position.
• This may happen if you use the chair continuously for
too long or if the massage time frame has ended. If
you cannot get the chair to return to its normal position
after waiting for 30 minutes, contact an authorized
maintenance professional for further guidance.
The electric wires
and/or plugs are
really hot.
• This can occur if you use the chair continuously for too
long. Turn off all power, and allow the chair to rest for at
least 30 minutes.
•
If you notice significant heat during any kind of chair
usage, stop using the chair immediately and contact a
maintenance professional.
Cleaning the Remote Control
Troubleshooting
