10
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults.
In addition to this, the statutory warranty claims against the
seller remain valid.
A claim under warranty shall not pertain:
for parts subject to wear and in cases of natural wear and tear,
as a result of using parts that are not original Truma parts in
the units,
as a consequence of failure to respect Truma instructions
for installation and use,
as a consequence of improper handling,
as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under
item 1, which occur within 24 months after conclusion of
the purchase agreement between the seller and the final
consumer. The manufacturers will make good such defects
by subsequent fulfilment, i.e. at their discretion either by
repair or replacement. In the event of manufacturers provid-
ing service under warranty, the term of the warranty shall not
re commence anew with regard to the repaired or replaced
parts; rather, the old warranty period shall continue to run.
More extensive claims, in particular claims for compensatory
damages by purchasers or third parties, shall be excluded.
This does not affect the rules of the product liability law.
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The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun Strasse 12,
85640 Putzbrunn.
In Germany, always notify the Truma Service Centre if prob-
lems are encountered; in other countries the relevant service
partners should be contacted (see Truma Service Booklet
or www.truma.com). Any complaints are to be described in
detail. In addition, the properly completed guarantee certifi-
cate is to be presented, or the factory number of the unit and
the date of purchase given.
To avoid transport damage, the device may only be dispatched
after agreement with the Truma Service Centre in Germany or
with the particular service partner concerned abroad. The risk
for possible transport damage will otherwise be borne by the
consignor.
If it is a case of warranty, the factory shall bear the cost for
the delivery to the factory and the cost for returning the ap-
pliance to the customer. If the damage is deemed not to be
a warranty case, the manufacturer shall notify the customer
and shall specify repair costs which shall not be borne by the
manufacturer; in this case, the customer shall also bear the
shipping costs.
