CHAPTER 8: ADDITIONAL INFORMATION
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TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
Possible Cause
Corrective Action
No Power
Unit turned off
Verify the On/Off switch is at the ON position
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
No power at outlet
Using a voltmeter verify power at outlet
Unit resets or pauses
randomly
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged
Re-engage the safety/e-stop key to the console
Insufficient power
Verify output voltage from 20A outlet with a
voltmeter
Error code is displayed on console
Contact TRUE Fitness Customer Service
Pinched or loose main communication cable
Heart rate is displaying
erratically or not
displaying
Transmitter belt contacts are not making
good contact with the skin
Re-adjust the transmitter belt so that it is in full
contact with the skin
Contacts on the transmitter belt are not
moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter)
of the heart rate receiver
Adjust your position on the belt so that you
are within 3 feet (1 meter) of the console
The battery inside the transmitter belt is
depleted
Replace the transmitter belt with a
compatible transmitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1 meter) of
the unit
Move the units so that there is more space
in-between units
Environmental interference from high
voltage power lines
Move the unit to another position
within the room or move the cause of
the interference until heart rate reading
are stable. If the probable source of
interference is plugged into the same outlet
move the suspect source to another outlet.
Environmental interference from
computers or Wi-Fi router
Environmental interference from motor
driven appliances
Environmental interference from cell or
cordless phone
