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T

E900 TREADMILL OWNERS MANUAL 

Frank Trulaske, founder and CEO of TRUE, has had the same simple philosophy of delivering superior products, service 
and support for over 30 years. Today, TRUE is the global leader in premium cardio equipment for the commercial and 
residential markets. Our goal is to be the leader in technology, innovation, performance, safety and style. TRUE has 
received many awards for its commercial and retail product over the years and remains the benchmark for the industry. 
Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used in all its cardio 
products, both commercial and residential alike.  

The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of 
truly extraordinary treadmills, indoor cycles and elliptical cross-trainers.  As a result, people all over the world are 
benefiting from the TRUE experience.  Innovation across the full product line has made TRUE successful and is a 
trademark of the TRUE heritage. TRUE’s patented Heart Rate Control® technology is just one of the remarkable ways we 
deliver simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and 
fitness goals.  

TRUE strives to perfect biomechanically correct and orthopedically comfortable, functional products. Whether it be the 
mesh seat in the recumbent bike, the Soft Step® in the elliptical cross-trainers or the Soft System® in our treadmills, we 
deliver the best.  

At the heart of our success is the relentless and systematic life testing of both our products and their components. We 
have dedicated employees who understand our philosophy is to deliver the best products in the world.  

Our goal is not to sell the most cardio products in the world, but to deliver the world’s best premium equipment for our 
customers’ health and fitness solutions.  

To own a TRUE machine is to be part of an exclusive fitness community that delivers results – your results. 

Thank you for becoming a part of the TRUE experience. 

TRANSCEND ALL OTHERS! 

Truefitness.com / 800.426.6570 / 636.272.7100 

Summary of Contents for TE900

Page 1: ... Assembly Guide Warranty Card Included Revision 020719 TE900 TREADMILL OWNER S MANUAL ...

Page 2: ...library 29 international manuals ﻫﺎﻡ ﺟﻣﻳﻊ ﺍﻟﻣﻧﺗﺟﺎﺕ ﻫﻲ ﺍﻟﻣﻌﺭﻭﺿﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺗﺧﺗﻠﻑ ﻗﺩ ﺍﻟﻔﻌﻠﻲ ﺍﻟﻣﻧﺗﺞ ﺗﺳﻠﻳﻣﻬﺎ ﻭ ﺍﻟﻣﻧﺗﺞ ﻣﻭﺍﺻﻔﺎﺕ ﻭﺍﻟﺑﺭﺍﻣﺞ ﺍﻟﻣﻳﺯﺍﺕ ﻟﻠﺗﻐﻳﻳﺭ ﻗﺎﺑﻠﺔ ﺇﺷﻌﺎﺭ ﺩﻭﻥ ﻟ ﻳﺻﻝ ﻣﺎ ﻣﻌﻅﻡ ﺍﻵﻥ ﺣﺗﻰ ﺍﻟﻣﺎﻟﻙ ﺩﻟﻳﻝ ﺯﻳﺎﺭﺓ ﻳﺭﺟﻰ www truefitness com ﻟﻠﻣﺳﺗﻧﺩﺍﺕ ﻟﻐﺎﺕ ﻓﻲ ﻳﺭﺟﻰ ﺇﺿﺎﻓﻳﺔ ﺯﻳﺎﺭﺓ www truefitness com document library 29 international manuals WICHTIG Alle hier gezeigten Produkte sind Prototypen Das tatsächliche Produkt...

Page 3: ...ll product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior performance every user can enjoy and most importantly use to achieve personal health and fitness goals TRUE strives to perfect biomechanically correct and orthopedically comfortable functional products Wheth...

Page 4: ...teps 29 29 30 31 31 32 32 32 33 33 34 35 41 Chapter 4 Care Maintenance Care Maintenance Cleaning the Equipment Running Belt Alignment Tensioning the Running Belt Treadmill Lubrication Leveling the Treadmill Other Scheduled Preventive Maintenance Long Term Storage Chapter 5 Customer Service Contacting Service Contacting Sales Reporting Freight Claims or Parts Damage Chapter 6 Additional Information...

Page 5: ...y maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s grounding conductor Check with a qualified electrician if you are unsure about proper grounding techniqu...

Page 6: ...s product so the power cord plug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equipment by the power cord or use the cord as a handle Do not run the power cord along the side or under the treadmill If the electrical supply cord is damaged it must be replaced by the manufacturer an authorized service agent or a similarly qualified person to avoid a hazard ...

Page 7: ...service this equipment Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructi...

Page 8: ... 800 426 6570 636 272 7100 4 CHAPTER 1 SAFETY INSTRUCTIONS SPACE REQUIREMENTS TRUE s recommendation is to leave a minimum of 20 0 5m on each side of the treadmill and a 79 2 m safety zone at the rear of the treadmill ...

Page 9: ...uipment is in use to ensure an immediate halt of all treadmill belt activity if the user is unable to continue Safety Key Feature Number Safety Key Clip 1 Safety Key Pull Cord 2 Safety Stop Engagement Indicator Safety Stop Reset Button 3 Console Rack 4 3 2 1 4 Safety Key E Stop Overview CHAPTER 1 SAFETY INSTRUCTIONS ...

Page 10: ...al workout parameters identified within this owner s manual Shown to the left is the engaged position of the safety key e stop Note the safety stop outer sleeve that covers the safety stop to denote the engaged position When the safety stop is engaged all treadmill belt activity will cease and the following error message will appear on the console advising the safety stop is engaged INSERT SAFETY ...

Page 11: ...rovided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock The 120 V model is for use on a nominal 120 V circuit and has a grounding plug that looks like the plug illustrated in figure A Make sure the product is connected to an outlet having the same configuration as the...

Page 12: ...CHAPTER 1 SAFETY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 8 ...

Page 13: ...hat may be worn damaged or missing To replace any worn or missing warning decals contact TRUE FITNESS by visiting www truefitness com or contact customer service at 800 883 8783 COMPLIANCES This equipment complies with all applicable codes and regulations For a complete list of compliances please visit www truefitness com ...

Page 14: ... are in doubt as to whether the treadmill is properly grounded Do not modify the plug provided with the treadmill if it will not fit the outlet Have a proper outlet installed by a qualified electrician Read and understand all instructions and warnings prior to use Obtain a medical exam before beginning any exercise program If at any time during exercise you feel faint dizzy or experience pain stop...

Page 15: ...1 B Frame 1 C Pedestal Left 1 D Pedestal Right 1 E Handrail Left 1 F Handrail Right 1 G Standard Decline Bracket Left 1 H Standard Decline Bracket Right 1 I Lower Console Rack Cover 1 J Hand Grip Assembly Left 1 K Hand Grip Assembly Right 1 L Rear Console Cover 1 M 1 N 1 O 1 Lower Shoulder Cover Left Lower Shoulder Cover Right Power Cord ...

Page 16: ... 16 6 point socket short extension and ratchet Long nose pliers small optional Wire cutters small optional Item Description Qty Item Description Qty a Bolt M8 x P1 25 x 25 10 i 1 b 2 j 8 c 10 k 8 d 2 l 8 e 1 f 2 g 12 h 27 Screw M5 x P0 8 x 10 Lock Washer M8 Lock Nut M8 x P1 25 Cap Motor Cover Screw Cap Motor Cover Screw Bolt 1 4 20 x 3 4 Screw M4 x P0 7x12 m n o p 8 1 1 2 Bolt M5 x P0 8 x 60 Bolt ...

Page 17: ...TION Use caution when assembling treadmill Unpacking and assembling of this treadmill is a two person task Remove all treadmill components from packaging Step 1 Remove Motor Cover a Remove the screw o and washer n from the motor cover and set to the side b Remove the motor cover from the treadmill frame B ...

Page 18: ... Pedestal Installation a Secure the pedestals to the treadmill frame using nine Bolts M8 x 25 c nine M8 lock washers a and one M8 lock nut d where shown Note Do not fully tighten the hardware used in this step yet Note Ensure the pedestal cables are routed between the treadmill frame and pedestal support brace as shown ...

Page 19: ...l the washer and nut on the coaxial cable Note Fig 3 1 is how the frame cable connections appear coming out of the shipping box Fig 3 1 illustrates the frame cable connections for the Emerge LED and 9 TFT consoles Fig 3 2 illustrates the frame cable connections for the Transcend and 15 TFT consoles Note the different auxiliary power supply connection points between the two pictures based on the co...

Page 20: ...the wire coming from the bottom of the Contact Heart Rate CHR grip assembly to the corresponding wire located in the pedestal arm as shown b Secure each CHR grip assembly to the pedestal arm with four screws and four lock washers Note Confirm each grip assembly is assembled on the correct pedestal using the left and right orientation stickers on them ...

Page 21: ...ole rack onto the pedestals by resting the console rack tubing on top of the pedestal tubing cradles Caution Do not pinch cabling during this step b Install eight bolts 5 16 x 1 1 2 and eight external tooth lock washers through the pedestal tubing cradle and console rack but do not tighten c Tighten all hardware from steps 2a 6c d Install four M4 x 12 screws and tighten ...

Page 22: ...stallation a Connect all wires from the left and right pedestal arms to the wires from the upper console rack cover as shown all cables will be connected regardless of console option Do not over torque the coax TV cable b Route all cables into the underside of the upper console rack cover as shown to prevent wire pinching when installing the bottom console rack cover ...

Page 23: ...e rack first Next carefully raise up the front edge while making adjustments so the safety clip docking bracket and long screw boss passes up through the safety key mechanism Warning Do not force the installation of the bottom cover Hardware Required 9 bolts M4 x 12 Step 8 Shoulder Trim Assembly a Secure the left and right shoulder trim assemblies to the console rack using 14 bolts M4 x 12 Hardwar...

Page 24: ... continued Step 9 Handrails a Fully insert the handle and then loosely install the four bolts 1 4 20 x 3 4 two for each handrail While slightly rotating the handle to best align the seams and holding inwards securely tighten the bolts Caution When starting the bolts be careful not to cross thread them ...

Page 25: ...d Step 10 Safety Key a Locate the Safety Key attached to the console rack b Attach the Safety Key clip to the anchor plate located on the console rack when not working out c Attach the safety key clip to clothing at the beginning of any workout CAUTION Read treadmill Owner s Manual before attempting any workout ...

Page 26: ...Remove the leveling feet from the treadmill frame as shown CHAPTER 2 ASSEMBLY INSTRUCTIONS TREADMILL ASSEMBLY STEPS continued Step 11 Leveling Feet Decline Kit Truefitness com 800 426 6570 636 272 7100 22 ...

Page 27: ... feet into the standard decline kit holes as shown CHAPTER 2 ASSEMBLY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 23 TREADMILL ASSEMBLY STEPS continued Step 11 Leveling Feet Decline Kit Continued Note The bracket is left and right side sensitive so confirm you are using the correct bracket Hardware Required 8 bolts 1 4 20 x 3 4 ...

Page 28: ...loor and not on cardboard packaging etc b Using a 15 16 inch open end wrench loosen nut A on Right Rear Foot only side adjustable c Using a level or estimating by sight turn section B of foot clockwise or counter clockwise using a 7 8 inch open end wrench to level the rear of treadmill d Tighten nut A until it is secured against bottom of treadmill Note The recommended gap between A and B is 1 4 o...

Page 29: ...rresponding section at the end of Chapter 2 Assembly Instructions Hardware Required Qty 2 M5 x 10 bolts Place the two bottom console mounting screws inside the bottom keyholes on the console mast assembly Partially thread the two top console mounting screws into the console Fully tighten all four console mounting screws Note Ensure all cable connections are routed inside the console mast assembly ...

Page 30: ...M5 x 60 1 retainer power cord 1 spacer Note The 110V spacer is 1 3 4 long CIRCUIT BREAKER In the event the current drawn by the treadmill exceeds a specified threshold value the Circuit Breaker will operate the button will pop out and open the circuit If this should occur please wait 10 minutes and then reset the Circuit Breaker by pressing the button in on Circuit Breaker If it does not reset or ...

Page 31: ...100 27 TREADMILL OVERVIEW Quick Access Keys Contact Heart Rate Pad Safety E Stop Key Straddle Covers Belt Decline Foot and Leveling Feet On Off Switch Circuit Breaker and Power Cord Contact Heart Rate Pad Belt Adjustment Bolts Console Assembly Adjustable Soft Select ...

Page 32: ...The safety stop reset button should be attached to the user s clothing The treadmill will not operate if the safety stop reset button is in the engaged position Belt The moving surface of the treadmill on which the user walks or runs Straddle Covers Stationary covers on either side of the belt which allows the user to safely straddle the belt during startup or in the event of an emergency Belt Adj...

Page 33: ...esentative please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces Use a LCD screen cleaner or spray a solution of 1 part 91 isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console This helps remove...

Page 34: ...for a few minutes The belt should be centered on the running deck If the belt drifts off center you must make adjustments Important Failure to align the belt may cause the belt to tear or fray which may not be covered under the TRUE Fitness Warranty To stop the running belt press the STOP key Turn the treadmill off CAUTION For your safety use the power switch to turn off the treadmill before makin...

Page 35: ... takes a few simple adjustments If you are unsure about this procedure call the TRUE Service Department Locate the belt adjustment bolts in the rear end caps of the treadmill Using the appropriate size Allen wrench or socket turn BOTH adjustment bolts clockwise turn Turn the treadmill on and start the belt and check if the slipping continues Repeat the above steps if additional adjustment is neces...

Page 36: ...ge motor control board and heat sink motor compartment Move treadmill and vacuum underneath Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw Lubricate walking belt and deck Inspect all fasteners Inspect all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE...

Page 37: ...ntact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTING SALES Interested in TRUE Produc...

Page 38: ...e not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box the product arrived in Contact the...

Page 39: ...nection at the unit and outlet Safety e stop key not fully engaged Re engage the safety e stop key to the console Insufficient power Verify output voltage from 20A outlet with a voltmeter Error code is displayed on console Contact TRUE Fitness Customer Service Department Pinched or loose main communication cable Contact TRUE Fitness Customer Service Department No User Present displayed on screen U...

Page 40: ...another position within the room or move the cause of the interference until heart rate reading are stable If the probable source of interference is plugged into the same outlet move the suspect source to another outlet Environmental interference from computers Environmental interference from motor driven appliances Environmental interference from cell or cordless phone Environmental interference ...

Page 41: ...Configure incorrectly Power cycle Re configure console Loose Cable Check cable Connections Fault CN07 Calibration Timeout Console Incline Calibration was not able to complete within allowed time Low AC Line Voltage Retry calibration Verify AC Voltage at Outlet Fault CN08 Calibration Failed Lower Limit Not Reached Console During incline calibration the incline stalled before reaching what should be...

Page 42: ...2 Belt Over Speed Speed Tread motor rpm is higher than target rpm High Belt Deck Friction Lubricate treadbelt Contact dealer or TRUE service Line Voltage Check AC line voltage Dirty or misaligned speed sensor Contact dealer or TRUE service Fault SP03 Belt Over Accel Speed Tread belt speed increasing too quickly User is holding belt back Do not try to stop belt High Belt Deck Friction Lubricate tre...

Page 43: ... Power cycle Check cable Connections Run incline calibration Incline Potentiometer value out of range Contact dealer or TRUE service Fault D100 Motor Controller Fault DC MCB Motor Control Board Fault Motor Control Board Power cycle Contact dealer or TRUE service Fault D101 Lower Board Communication Fault DC MCB Endex did not receive communication from BB in 18 seconds Loose Cable Connection Power ...

Page 44: ...otor Controller Voltage Overload DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Contact dealer or TRUE service Fault D112 Motor Controller Undervoltage DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Contact dealer or TRUE service Fault D113 Motor Controller Control Fault DC MCB Incline Stall incline not moving when command...

Page 45: ...CHAPTER 6 ADDITIONAL INFORMATION Truefitness com 800 426 6570 636 272 7100 41 ...

Page 46: ...failure resulting from or caused by improper assembly installation failure to follow instructions and warnings in owner s to provide reasonable and necessary maintenance This limited war ranty will apply to but may not be limited to paint coatings covers caps badges overlays safety key and straddle covers Connectivity Headphone jack and USB Port are warranted for defects in material and workmanshi...

Page 47: ...use the equipment or any labor costs incurred beyond the applicable labor warranty period 8 This Limited Warranty which is given expressly and in lieu of all other express warranties constitutes the only warranty made by TRUE 9 ANY IMPLIED WARRANTY INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION AND REMEDY TO THE TIME PERIO...

Page 48: ...age group ____ a Under 25 ____ b 25 35 ____ c 36 45 ____ d 46 55 ____ e 56 65 ____ f 65 5 What was the primary reason you bought a TRUE product Check only one ____ a Design Appearance ____ b Dealer ____ c Price ____ d Ease of Operation ____ e Quality of Construction ____ f Size ____ g Reputation ____ h Warranty ____ i Friend Family Recommendation in the next 6 12 months ____ Yes ____ No 7 If you a...

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