True SPECTRUM ELLIPTICAL XS1000, Owner'S Manual

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CHAPTER 6: ADDITIONAL INFORMATION
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TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com for current product manuals and contact the TRUE Service Department at 800-883-8783 for
assistance with troubleshooting and diagnostics.
Malfunction Possible Cause Corrective Action
No Power
Unit turned off Verify the On/Off switch is at the ON position
Damaged power cord Replace power cord
Power cord not fully seated in
socket
Inspect power connection at the unit and outlet
No power at wall outlet Using a voltmeter to verify power at wall outlet
Optional ERP board damaged Contact TRUE Fitness Customer Service Department (If applicable)
Battery is discharged Charge the battery overnight with optional power supply
Motor control board damaged Contact TRUE Fitness Customer Service Department
Unit resets
or pauses
randomly
Damaged power cord Replace power cord
Power cord not fully seated in
socket
Inspect power connection at the unit and outlet
Insufficient power Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console Contact TRUE Fitness Customer Service Department
Speed sensor out of alignment Contact TRUE Fitness Customer Service Department
Pinched or loose main
communication cable
Contact TRUE Fitness Customer Service Department
Resistance
hesitates or
slips when
pedaling
Loose belt tension Contact TRUE Fitness Customer Service Department
Rubbing or
knocking
sound from
unit when in
operation
Uneven floor Adjust equipment with leveling feet.
Loose hardware See Chapter 5: inspections
Loose pedal See Chapter 5: inspections
Bearings may be damaged Contact TRUE Fitness Customer Service Department
Brake assembly may be damaged Contact TRUE Fitness Customer Service Department
Drive belt may be misaligned Contact TRUE Fitness Customer Service Department