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CHAPTER 6: ADDITIONAL INFORMATION

Truefitness.com / 800.426.6570 / 636.272.7100

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TROUBLESHOOTING GUIDE: 

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error 

codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by 

persons whom rely wholly or in part on any description or statement contained within this manual. Please visit  

www.truefitness.com for current product manuals and contact the TRUE Service Department at 800-883-8783 for 

assistance with troubleshooting and diagnostics.

Malfunction

Possible Cause

Corrective Action

No Power

Unit turned off

Verify the On/Off switch is at the ON position

Damaged power cord

Replace power cord

Power cord not fully seated in 

socket

Inspect power connection at the unit and outlet

No power at wall outlet

Using a voltmeter to verify power at wall outlet

Optional ERP board damaged

Contact TRUE Fitness Customer Service Department (If applicable)

Battery is discharged

Charge the battery overnight with optional power supply 

Motor control board damaged

Contact TRUE Fitness Customer Service Department

Unit resets 

or pauses 

randomly

Damaged power cord

Replace power cord

Power cord not fully seated in 

socket

Inspect power connection at the unit and outlet

Insufficient power

Verify output voltage from 20A outlet with a voltmeter

Error code is displayed on console

Contact TRUE Fitness Customer Service Department

Speed sensor out of alignment

Contact TRUE Fitness Customer Service Department

Pinched or loose main 

communication cable

Contact TRUE Fitness Customer Service Department

Resistance 

hesitates or 

slips when 

pedaling  

Loose belt tension

Contact TRUE Fitness Customer Service Department

Rubbing or 

knocking 

sound from 

unit when in 

operation

Uneven floor

Adjust equipment with leveling feet. 

Loose hardware

See Chapter 5: inspections

Loose pedal

See Chapter 5: inspections

Bearings may be damaged

Contact TRUE Fitness Customer Service Department

Brake assembly may be damaged

Contact TRUE Fitness Customer Service Department

Drive belt may be misaligned

Contact TRUE Fitness Customer Service Department

Summary of Contents for SPECTRUM ELLIPTICAL XS1000

Page 1: ...Assembly Guide Warranty Card Included SPECTRUM ELLIPTICAL OWNER S MANUAL Model XS1000 Revision 091418...

Page 2: ...s Pour la plus jour le manuel du propri taire s il vous pla t visitez www truefitness com Pour documents dans des langues suppl mentaires veuillez www truefitness com resources document library de vis...

Page 3: ...al alike The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment As a result people all over th...

Page 4: ...pter 2 Assembly Instructions Pre Assembly Checklist 13 Assembly Steps 14 Wiring Diagram 23 Exploded Diagram 24 Chapter 3 Product Overview Product Overview 25 Chapter 4 Care Maintenance Care Maintenanc...

Page 5: ...ck always unplug this TRUE product before cleaning or attempting any maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is...

Page 6: ...ct warranty To disconnect turn power OFF at the ON OFF switch if applicable then remove plug from electrical outlet Never operate a TRUE product if it has a damaged power cord or electrical plug or if...

Page 7: ...ufacturer Allow only trained personnel to service this equipment Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipm...

Page 8: ...r step Step up onto the side platforms Grip the heartrate handlebars for stability while stepping onto the lowest pedal Place opposite foot onto the other pedal Note The elliptical trainer is not equi...

Page 9: ...vided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock 120 Volt This...

Page 10: ...Truefitness com 800 426 6570 636 272 7100 10 of 36 CHAPTER 1 SAFETY INSTRUCTIONS...

Page 11: ...truefitness com or contact customer service at 800 883 8783 COMPLIANCES This equipment complies with all applicable codes and regulations For a complete list of compliances please visit www truefitne...

Page 12: ...dismounting the unit Read understand and test the emergency stop procedures before use Disconnect all power before servicing the unit Do not exceed maximum user weight of 400 lbs Keep the top side of...

Page 13: ...orresponding bag WARNING DO NOT use an impact drill when assembling plastic components Parts Identification Use this page to identify the parts used in each step PRE ASSEMBLY CHECK LIST Tools Required...

Page 14: ...e base and keep the left side foam packaging attached to the base to help avoid damaging the plastic covers as shown a Disconnect the cables from the lower board b Separate the Network cable and COAX...

Page 15: ...until Step 3 d Lift the Pedestal into an upright position STEP 2 Install Step Up Tube and Cover a Attach the step tube to the rear of the machine using the 2 M10 1 5 x 75mm bolts and a 13mm socket b...

Page 16: ...efully walk the unit forward to remove it from the pallet STEP 4 Route Cable and Install Console Mast a Slide the USB data cable through the opening in the Console Mast toward the front of the machine...

Page 17: ...ar onto Pedestal and tuck the Heart Rate Cable into the metal tube Make sure to not pinch the heart rate wires c Use 3 M6 1 0 x 10mm bolts 3 flat washers and 3 spacers on each side to tighten the hand...

Page 18: ...of the unit b Secure using 4 M8 1 25 x 16mm bolts Hardware Required b Attach the Exercise Arm Covers using 2 M5 0 8 x 25mm and 1 M5 0 8 x 12mm screws per side Hardware Required 4 M5 0 8 x 25 mm bolts...

Page 19: ...Screw Washer STEP 9 Install Chin Bar Covers and Gasket a Attach the inner and outer chin bar covers using 6 M5 0 8 x 12 mm screws and 1 M5 0 8 x 50 mm screw Screw locations shown on the right b Slide...

Page 20: ...ut with a 17mm socket and wrench c Tighten the bottom 8 bolts with 6mm allen wrench Hardware Required STEP 11 Install Pedal Tubes a Use 2 M10 x 80 mm bolts and 2 M10 nuts to attach the Pedal Tubes but...

Page 21: ...Required STEP 13 Install Footskates Footpads a Attach each plastic footskate to the pedal tube using 4 M6 1 0 x 12 mm screws Hardware Required 8 M5 x 12 mm bolts DO NOT use an impact drill when assem...

Page 22: ...Levelers a If necessary adjust 3 levelers on bottom of machine to accommodate uneven flooring STEP 16 Final Unit Connections a Power Cable b Coax Cable optional c Network Cable optional d Additional u...

Page 23: ...CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 23 of 36 WIRING DIAGRAM...

Page 24: ...CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 24 of 36 EXPLODED DIAGRAM...

Page 25: ...6570 636 272 7100 25 of 36 CHAPTER 3 PRODUCT OVERVIEW SPECTRUM OVERVIEW Upper Exercise Arms Quick Access Keys Console Assembly Contact Heart Rate Pads Foot Pads Coaxial Port Ethernet Port Power Cord S...

Page 26: ...workout intensity or elliptical stride length Contact Heart Rate Pads Allows the user to check their heart rate without wearing a wireless chest strap Side Steps The stationary steps on either side o...

Page 27: ...ative please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and...

Page 28: ...all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE When the treadmill is not in use for any le...

Page 29: ...contact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal busine...

Page 30: ...are not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed da...

Page 31: ...vice Department If applicable Battery is discharged Charge the battery overnight with optional power supply Motor control board damaged Contact TRUE Fitness Customer Service Department Unit resets or...

Page 32: ...patible receiver use 4 8kHz un encoded receiver The battery inside the transmitter belt is depleted Replace the transmitter belt with a compatible transmitter belt Another user wearing a compatible tr...

Page 33: ...Re configure console Loose cable Check cable connections Fault CN07 Calibration Timeout Console Stride Calibration was not able to complete within allowed time Low AC Line Voltage Retry calibration V...

Page 34: ...follow instructions and warnings in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance TRUE Fitness shall not warrant the perfor...

Page 35: ...he applicable labor warranty period 8 This Limited Warranty which is given expressly and in lieu of all other express warranties constitutes the only warranty made by TRUE 9 ANY IMPLIED WARRANTY INCLU...

Page 36: ...Website ____ c Advertisement ____ d Referral ____ e Current Customer ____ f Other_______________ 2 Why did you purchase a TRUE product ___ a Design Appearance ___ b Dealer Suggestion ___ c Price Valu...

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