True Fitness Technology • O’Fallon, MO • Phone: 800-426-6570/636-272-7100 • Truefitness.com
Page # 32 of 34
CHAPTER 5: WARRANTY INFORMATION
Strength
Palladium Line
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame*
10 Years
Parts
• Bearings (Excluding Linear Bearings),
Bushings, and Weight Plates
• Guide Rods and Pulleys
• Cables, Belts, Linear Bearings, Linear
Shafts, and all other components not
mentioned elsewhere in this warranty
• Cosmetics, Coatings, Grips, and
Upholstery
5 Years
5 Years
1 Year
3 Months
Labor
• Frame
• Bearings (Excluding Linear Bearings),
Bushings, Weight Plates
• Guide Rods and Pulleys
• Cables, Belts, Linear Bearings, Linear
Shafts, and all other components not
mentioned elsewhere in this warranty
• Cosmetics, Coatings, Grips, and
Upholstery
1 Year
1 Year
1 Year
1 Year
3 Months
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use. If this
product will not be used in this particular setting, please
contact TRUE as warranty is void.
Frame:
The frame is warranted for defects in material and
workmanship for a 10 years. The frame is warranted for labor
and freight (for parts shipped from TRUE) for one year from
date of purchase. * This limited warranty on structural frame
does not include paint or coatings.
Parts:
The Palladium Strength Line’s mechanical parts
including sealed rotating bearings, bushings, weight plates,
guide rods and pulley wheels are warranted for defects in
material and workmanship for five years with one year labor
warranty. Cables, belts, linear bearings, linear shafts, and
all other mechanical parts not mentioned elsewhere are
warranted for defects in material and workmanship for one
year with one year labor warranty. This limited warranty does
not cover damage or equipment failure resulting from or
caused by improper assembly/installation, failure to follow
instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modification, or failure to provide
reasonable and necessary maintenance.
Cosmetics:
The Palladium Strength Line’s cosmetic parts,
coatings, grips and upholstery are warranted for defects
in material and workmanship for three months with labor
warranty to match the parts warranty period. This limited
warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modification, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to, but may not be limited to, plastic covers,
shrouds, caps, badges, overlays, paint, coatings, soft step
inserts, and grips.
Labor:
Labor is covered for a period of one year from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure:
TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly using the following contact
information:
TRUE Fitness, Service Department
865 Hoff Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
Save Time and Register Online!
Activate Multiple Warranties at truefitness.com
