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Limited Warranty
True Innovations seating products are warranted against defects in material and workmanship while owned by the “Original Purchaser.”
The term “Original Purchaser” is defined as that party or entity who purchases True Innovations furniture from an authorized True
Innovations retailer as shown by the
original sales receipt
. This warranty does not apply to “as is” or previously owned seating
products.
True Innovations warrants its products to be free from defects in materials and workmanship (normal wear and tear, fading and
stretching excepted), for one year from the date of purchase, except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1. Any warranty claim that is submitted after the limited warranty period, or without proper proof of purchase will not include the cost of
parts, labour, or delivery.
2. This warranty shall not apply to True Innovations products that have been subjected to misuse, neglect, alteration, modification,
or attachments, either caused by the original purchaser, shipping, storage, accident, fire, flood, or acts of God.
In the event of a defect in material or workmanship covered by this warranty, True Innovations will repair or replace, at their discretion,
without charge, the warranted furniture within a reasonable amount of time. We reserve the right to require damaged parts to be
returned to us upon request. Natural markings such as scars, brands, grain variations, wrinkles, colour variations, etc. will be considered
normal characteristics and not construed as defects. We cannot warrant leather against scratching or scuffing, as all leather is subject to
blemishes with use.
For claims or questions concerning this warranty, please contact True Innovations Customer Service department on the web at
. Be prepared to provide your name, address, daytime phone number, the model and purchase order number
of the product, date of purchase, and the store where it was purchased. True Innovations requires that the original sales receipt be
submitted with all requests to confirm that you are the original purchaser according to our written warranty.
This warranty gives you specific rights, and you may also have other rights, which are applicable to Canada.
All warranties are limited to the original purchaser for normal use by a person weighing less than 125 kg/275 lb.
AUSTRALIA: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
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