Trojan Marathon 320, User Manual

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REPAIRS PROCEDURE REPAIRS PROCEDURE
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure to have
the fault rectified speedily and professionally.
•
Do not return the product to the store.*
•
Call the Trojan Call Centre on 0861 TROJAN (0861 876526) to log the faulty product (under warranty or out of warranty).
•
Customers outside South Africa can contact the store where the product was purchased.
•
The operator or technical advisor will try to identify the fault, and will book a service team call out.
•
The service team will endeavour to fix the problem in your home on an agreed date and time.
Only if the fault cannot be repaired in the convenience of your home, will the service team take the faulty product back to the
service centre.
•
Items repaired in our service centre will be returned to your home on an agreed date and time.
* NOTE:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
Cost of Repairs
Under warranty
•
Any items still under warranty will be repaired free of charge, as long as it complies with the terms and conditions of the
warranty. (refer to “warranties” section in this manual).
•
Any items that need to be repaired that are NOT covered in the warranty will be for the consumer’s expense.
•
A quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs being
conducted.
Out of Warranty
•
Any items that need to be repaired once the warranty has expired will be for the consumer’s expense including call out
fees.
•
A quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs being
conducted.
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