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4. Troubleshooting
IMPORTANT NOTE: Please follow the instructions below. If you cannot proceed after making the following adjustments, please contact Tripp Lite
Technical Support.
Before you begin, please make sure that you have already:
• Installed the latest version of the Keyspan software
• Connected your Keyspan RECEIVER to your computer
• Turned on your computer
• Turned on the remote
If you have not done any of the above, please do so now and return to this section when you have finished.
Note: You can find the latest version of the Keyspan Remote Software at: http://www.tripplite.com/
Pairing the Remote
Press the
ID Pair button (located on the receiver). The status LED will blink once per second. While it is blinking, press the Change ID button
(located on the back of the remote). The LED on the receiver will blink rapidly for a few seconds and then return to solid (ON), indicating that
pairing is complete.
Hardware/Receiver Status Light
When connecting the Keyspan Remote’s USB receiver, the receiver’s status light will flash while synchronizing with your system. After this
synchronisation period, the blinking will stop and the light will remain on. The status light will then blink rapidly while receiving a signal from the
remote.
If the receiver’s status light does not light at all or if it displays a different behavior than described, contact Tripp Lite Technical Support.
Software
When you open the Keyspan Remote software, it should report that the Mapper is running and the Keyspan Remote Receiver is connected or present.
If the Mapper is not running, use the application START/ LOAD MAPPER button to start the Mapper. The Mapper must be running as this is the
program that tells your computer what to do.
If the Receiver is not connected or not present, check to see if the Receiver is connected to the USB port.
Check Battery
The Keyspan RF Remote for PCs & Laptops uses one (1) CR3032 battery.
5. Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs are also
available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these
steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the
instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material
Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial numbers, along
with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
