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This chapter describes how to troubleshoot problems that may arise when using
the TriPollar STOP V device.
If your TriPollar STOP V device is not working, take the following steps
before contacting the service center:
• Ensure that you have removed the device’s protective cover.
• Make sure that the electric cord is securely connected to the device and the
Power supply adapter is firmly connected.
• Press the Power button and verify that the green indicator light illuminates.
• Ensure that you applied the STOP Preparation Gel according to instructions
described in this manual. The TriPollar STOP V device does not work properly
when the preparation gel is not applied.
This chapter provides customer support contact information for the TriPollar
STOP V device.
For service, refer to the store where you purchased the TriPollar STOP V device
or visit our website at
www.stop-age.com
. When contacting a local service
center, have the device serial number ready. The serial number is located on
the top panel of the device. Customer satisfaction is our top priority. To help us
provide you with the best support possible, please send us your comments and
suggestions. Contact information is provided on the back cover of this manual,
or you can contact us via our website (see above).
TROUBLESHOOTING
CUSTOMER SUPPORT
