Troubleshooting
Storm-OM-001
61
28 February 2020
This document, including the information contained herein, is proprietary to Triotech Amusement Inc.
13.1.2
What can I do when the status light on the headset indicates an
error?
If you see that the status light is red, try these methods to resolve the issue:
•
Disconnect and reconnect the headset 3-in-1 cable on the link box.
•
Check that the cables between the link box and your computer are properly
connected. Disconnect and reconnect the cables as needed.
•
Disconnect and reconnect the power adapter into an electrical outlet to restart the
link box.
13.1.3
What should I do if the headset is not tracked?
Try the following methods to troubleshoot the issue:
•
Make sure that the headset is placed inside the play area.
•
If power on the headset was disconnected and reconnected, you need to also
restart the SteamVR app.
•
Try to disconnect and reconnect the HDMI cable to the HDMI port on your
computer's graphic card.
•
Restart the SteamVR app. If you still get an error, reboot your computer and
reopen the SteamVR app.
13.1.4
My headset display is blurry. What should I do?
Try these troubleshooting suggestions:
•
Make sure that you've removed the protective film on the headset lenses.
•
Check that the lenses are clean. Use the cleaning cloth provided in the box to wipe
the lenses.
•
Make sure that you're wearing the headset properly.
The headset's bottom edge should rest on your cheekbones, while the strap should cup
the back of your head. You should feel comfortable bending down without the headset
slipping off.
If the headset is too low on your face, your display will appear blurry.
