Q.
How long is the warranty period?
A. Unless it falls under user error, the warranty period of the device is 1 year and the warranty period of the battery is 6
months.
Troubleshooting
If a problem occurs, please try the solutions below.
If the problem is not resolved after following the instructions, please contact the customer center.
Device
1. When not charging using USB cable.
• Remove foreign substances from the charging connector and try charging again.
• Try charging with a different charging cable.
2. When not charging using solar charger.
• Remove foreign substances from the charging connector.
• After connecting to the device, put the solar charger under sunlight or strong light. If it shows charging within 1
minute, it is operating normally.
3. When the button is not pressing down.
•
The rubber covering the button may be stuck between the buttons causing difficulty in pressing the button. Press the
buttons around the one having difficulty to release it
.
4. When the button is sticking out too much.
• Please contact customer center.
5. When the device does not turn on.
• After charging for more than 10 minutes, press the button to check if the device works.
• After resetting by pressing the left and center buttons at the same time for 10 seconds, check if the device works.
6. When it's frozen with the trimm logo displayed. (When it's frozen during firmware update.)
• In the trimm app, go to the ‘Connect with trimm device’ screen and wait for a while to automatically restart the
firmware update.
• If the update does not restart automatically, reset by pressing the left and center buttons at the same time for 10
seconds and try again.
7. When the battery drains too quickly.
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Summary of Contents for trimmOne
Page 1: ...User Manual...
Page 48: ...purchased 47...
