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Lucy Owner’s Guide

D - HOW TO OPERATE OLLIE

DA - Positioning the Charging Base

WARNING:

To prevent the risk of Ollie falling down stairs, place the Base at least 6.5ft (2m)

away from stairs.

Place the Base against the wall in an open, uncluttered area, leaving the
following distances around the Base:

DA1 - At least 1.5ft (0.5m) on each side of the Base.
DA2 - At least 4.5ft (1.5m) in front of the Base.
DA3 - Always keep the Base plugged in.
DA4 - Always keep the Base near consistent Wi-Fi coverage.

DB - Charging

NOTE:

Charge Ollie once every three months while not in use.

DB1 - Place the Charging Contacts to those on the Base.
DB2 - To send Ollie back to his Base, short press the

Button.

DC - Vacuum Cleaning

NOTE:

Remove excess clutter from floors before cleanings to improve Ollie’s efficiency.

While cleaning, Ollie will automatically map your home. He will return to
the Base when complete and whenever he needs to recharge.

DC1 - Long press the Button to start him up or shut him down. Short
press the Button to start or pause cleaning.
- To spot clean an area use Remote App Control.

DD - Video Streaming and Recording

NOTE:

For your privacy, all recordings can only be saved on your mobile device.

DF1 - You can only access Ollie’s video stream through the Trifo Home
App. Get notifications when movement is detected.
DF2 - Video recording range, Day: 68° horizontal, 42° vertical. Night: 60°
horizontals 45° vertical. Audio recording range is up to 10ft (3m).

DE - Voice Commands

NOTE:

Using this feature requires Wi-Fi connection to a compatible device.

DE1 - Use various Voice Commands to direct Ollie’s functions. (For more
information, visit: trifo.com/support)

EE - Cleaning the Edge-Sweeping Brush

EE1 - Use a screwdriver to remove the screw holding the Brush in place.
- Pull out the Brush to discard debris—reinstall.

EF - Cleaning Caster Wheel and Drive Wheels

EF1 - Wet a clean soft cloth and wipe carefully—dry.

EG - Cleaning Camera Lenses, Sensors, and Charging Contacts

WARNING:

Do not spray any liquids onto the Lenses, Sensors, or Contacts.

EG1 - Wipe Lenses, Sensors, and Contacts using a clean, dry soft cloth.

Part

Care Frequency

Replacement
Frequency*

Dustbin (S & P Models)

Wash as needed

HEPA Filter & Primary
Filter

Once a week (twice
a week if you have
a pet)

Every 3 months

Caster Wheel

Every two weeks

Edge-Sweeping Brush
and Multi-Surface Roller
Brush

Every two weeks
(every week if you
have a pet)

Every 6-12
months

Camera Lenses

Once a week

Sensors and Charging
Contacts

Once a month

NOTE:

Visit: trifo.com/accessories for replacement parts.

*Replacement frequency may vary. Replace part if visible wear appears.

DF - Remote App Control

WARNING:

Improper operation can lead to unwanted damage or injury.

In the Trifo Home App:
DF1 - You can manually control Ollie’s movement and suction power.
DF2 - You can program Ollie by designating specific areas to clean or
areas to avoid.

Troubleshooting (visit: trifo.com/troubleshooting)

Wi-Fi Issues or Offline: Long press the Button to reset connection.
Reset: Long press the Reset Button.

E - CARE AND MAINTENANCE

Perform the procedures here to keep Ollie in peak performance.
Instructional videos are in the Trifo Home App and trifo.com/support.

EA - Emptying the Dustbin

EA1 - Press the Release Button and lift the Dustbin out.
EA2 - Press the Door Release Button to open the Door—discard debris.
- Close Door before reinstalling.

EB - Cleaning the Dustbin

- Remove Filters and Empty Dustbin.
EB1 - Rinse the inside of the Dustbin with water.
EB2 - Dry completely before reinstalling.

EC - Cleaning the Filters

NOTE:

Placing Primary Filter in the sun can extend its lifespan.

EC1 - Detach the Filters by pulling the edge of the HEPA Filter.
EC2 - Discard debris from both Filters and wash ONLY the HEPA Filter.
EC3 - Dry HEPA Filter completely before reinstalling.

ED - Cleaning the Multi-Surface Roller Brush

NOTE:

Using scissors to cut debris makes it easier to untangle.

- Install by inserting the square peg. Attach the Roller Brush Cover.
ED1 - Pinch both Release Tabs and remove the Cover.
ED2 - Remove the Brush and discard debris—reinstall.

Trifo Customer Care

Questions or comments?

Please contact Trifo before contacting a

retailer. Visit trifo.com for support tips, frequently asked questions, and
information about accessories. You can also find this information in the
Trifo Home App.

USA & Canada

If you need further assistance, call our Customer Care team at
(866) 908-7436 or write an email to [email protected] that includes
your name, contact information, and product serial number.

Trifo USA Customer Care Hours

Everyday, 6AM - 9PM PDT.

Outside USA & Canada

Find local support at trifo.com/support.