16
Problem Solution
If you encounter any of the
symptoms below while using
the Advanced Keyboard,
please perform the steps
outlined in Possible
Solutions section.
Symptoms:
• Strange or repeating
characters when typing
on the keyboard
• Characters appear
without typing
• Keys get stuck
• Keyboard responds
intermittently or not
responding
My computer does not enter
standby/sleep state after
I stepped away from my
computer.
My computer does not enter
standby/sleep state after I
pressed the power button.
My Windows computer does
not wake up from sleep
when I pressed the power
button / any keys on
keyboard.
Possible Causes:
• Potential hardware issue
• Operating system / software settings
• USB port issue
Possible Solutions:
1. Unplug the keyboard’s USB connector from your computer.
2. Clean the keys with cotton swab or compressed air.
3. Plug the keyboard’s USB connector directly to the computer
and not to a USB hub or extender.
4. Try connecting the Advanced Keyboard to a different USB port.
5. Try connecting the Advanced Keyboard to a different computer.
The radar sensor shall signal your computer to enter the standby
/sleep state only after the countdown timer expired with no
movement detected. In case someone walks by or movement is
detected before the expiry of the countdown timer, it shall reset
and begin a new countdown.
Please ensure that the “Operating System” selector switch is
configured correctly. Then, unplug the keyboard’s USB connector
from your computer and plug in again.
Windows computers allow users to choose whether the sleep
button on the Start menu makes the computer enter sleep mode
or hibernate mode. When it is selected as hibernate mode, the
keyboard will be unable to wake up the computer.
Please ensure the sleep button is configured to enter sleep mode
for both battery and plugged in settings in “Power Options” >
“Choose what the power button does”.
Note: the power button on the keyboard acts as a sleep button in
the Windows operating system settings.
Troubleshooting
