14
Guarantee Conditions
Standard guarantee conditions
We, Tricity Bendix undertake that if, within 12
months of the date of the purchase, this Tricity
Bendix appliance or any part thereof is proved to be
defective by reason only of faulty workmanship or
materials, we will, at our option, repair or replace the
same FREE OF ANY CHARGE for labour, materials
or carriage on condition that:
•
The appliance has been correctly installed and used
only on the electricity supply stated on the rating
plate.
•
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s instructions.
•
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with, by any
person not authorised by us.
All service work under this guarantee must be
undertaken by a Tricity Bendix Service Force Centre.
Any appliance or defective part replaced shall
become the Company’s property.
This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside
these hours in which case a premium will be
charged.
Exclusions
This guarantee does not cover:
•
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
•
Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
•
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
•
Products of Tricity Bendix manufacture which are
NOT marketed by Tricity Bendix.
European guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new
home subject to the following qualifications:
•
The guarantee starts from the date you first
purchased your product.
•
The guarantee is for the same period and to the
same extent for labour and parts as exists in the
new country of use for this brand or range of
products.
•
The guarantee relates to you and cannot be
transferred to another user.
•
Your new home is within the European Community
(EC) or European Free Trade Area.
•
The product is installed and used in accordance
with our instructions and is only used domestically,
i.e. a normal household.
•
The product is installed taking into account
regulations in your new country.
Before you move please contact your nearest
Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that
the local Service Organisation is aware of your move
and able to look after you and your appliances.
France
Senlis
+33 (0)344 62 20 13
Germany
Nurnberg
+49 (0)800 234 7378
Italy
Pordenone
+39 (0)800 11 75 11
Sweden
Stockholm
+46 (0)20 78 77 50
UK
Luton
+44 (0)8705 950950
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