WARRANTY TERMS
TREVENT manufacturer provides a 2-year warranty on fan heaters.
The warranty provisions come into force from the moment of purchase of the
equipment (date of issuing of the document confirming the purchase of equipment), but
not later than 24 months from the date of issue from the manufacturer's warehouse.
Defects detected during the warranty period will be removed for free within 14 business
days. The equipment is serviced by the installation company in accordance with the
conditions contained in the warranty card. During the warranty period, spare parts are
supplied by the TREVENT manufacturer.
The warranty does not cover a reduction in the quality of equipment caused by normal
wear and tear and in the following cases:
a) mechanical damage to equipment and its defects caused by improper storage or
transportation;
b) damage and defects caused by the following:
- improper or non-compliant service;
- using or keeping the equipment in improper conditions (higher humidity, very high or
low temperature, and so on);
- independent (performed by the user or an unauthorized person) repair, change of
equipment design;
- connection of additional equipment that is not recommended by the manufacturer;
- wrong mains voltage;
с) pieces of equipment prone to wear, including change in color of the body and
materials.
Any changes to the provisions of the Warranty Terms, traces of changes or attempts to
change the design of equipment outside the service of the TREVENT manufacturer, as
well as careless use, exposure to moisture, corrosion, oxidation detected during service,
will void the warranty.
The service is provided if the following is sent to the manufacturer's address: signed
warranty card, confirmation of the purchase of equipment (photocopy of the invoice),
and a correctly filled in complaint report.
Failure to comply with any of the terms and conditions will void the warranty.
TREVENT manufacturer reserves the right to make changes to the technical
documentation without notice.
PASSPORT
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All correspondence, returns, complaints must be sent to the following address:
TREVENT UKRAINE LLC
Ukraine, 79066, Lviv, Hruntova 1 str.,
tel.: (098) 86 900 25,
or to the following email address: [email protected]
