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©2019 TRAXON TECHNOLOGIES - AN OSRAM BUSINESS. ALL RIGHTS RESERVED. TRAXON™, TX CONNECT®, ARE TRADEMARKS OF TRAXON TECHNOLOGIES. U.S. PATENTS, E.U.
PATENTS, JAPAN PATENTS, OTHER PATENTS PENDING. SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Installation Guide
12/19 V1.0
P. 18 of 19
6. TROUBLESHOOTING
Caution: Ensure power supply is OFF when disconnecting / connecting
cables.
Problem
Cause
Possible Solutions
Product does
NOT light up
after installation
Incorrect power
connection
•
Check Mains Power
•
Check power supply leads and wire
connections
•
Ensure output wires are connected with
proper polarity
Shadowing
Light source covered
•
Check for cables, wires or unwanted
debris covering LED light source
Modules are
dim
Excess products
connected
•
Ensure the power supplies are not
overloaded due to an excess of products
connected
Flickering
Incorrect power input/
Excess products
connected
•
Ensure the input voltage is correct
•
Ensure the power supplies are not
overloaded due to an excess of products
connected
If problems persist or the product is not working as specified, please contact your nearest
authorized service center or Traxon Technologies office for assistance.
7. WARRANTY STATEMENT
Traxon Technologies warrants its Products against material or workmanship defects from date
of purchase, provided that the purchased items are used under the conditions stated in this
user manual.
Please refer www.traxontechnologies.com for all warranty terms and conditions.
