9. Warranty
Effective 1/1/2019
From the date of purchase, Travrsa warrants the side frames and cross members located on the base frame, for the
Expected Lifetime* of the original purchaser/ user, when purchased from an Authorized Dealer.
*Expected Lifetime of the frame is 7 years.
Travrsa warrants the other product components, except the seat cushion and backrest (which are not warranted), to be free
from defects in materials and workmanship for a period of 2 years from the date of purchase, as indicated on the original
purchase order. This warranty is non-transferable.
The warranty is subject to the following conditions:
If within such warranty period any such product shall be proven to be defective through examination, inspection and testing
as deemed necessary, such product shall be repaired or replaced at Travrsa discretion. This warranty does not include on-
site labor.
A serial number, purchase order or invoice number is required for warranty coverage.
The warranty shall not apply to serial numbered items if the serial number has been removed or altered in any way.
Warranty is valid for “new” purchases only. All other items will be warranted at the sole discretion of Travrsa.
Limitations and exclusions:
This warranty does not cover damages that arise from improper handling, cleaning, maintenance, storage or negligent use.
The warranty does not cover IKON wheelchairs and chairs used in any way, other than the manner in which it was designed
and recommended.
Modifications, incorrect assembly or installation to IKON products or the use of non-IKON products voids the warranty.
Installation of parts that require the frame to be altered in any way must be completed by an authorized representative,
unauthorized performances will void the warranty.
Travrsa retains the right to make product design and product application changes without notice.
The application and use of IKON products shall remain the responsibility of the purchaser or user. Please reference the
operating manuals for safety requirements, inspectional and functional testing, technical information and more.
Warranty does not include on-site labor for the installation of warranty parts or warranty repairs. The owner may return
products for warranty replacement or repair by shipping items prepaid and insured to the factory. Warranty completed at
the factory includes both materials and labor. The decision to repair or replace parts is at the discretion of Travrsa. All
returns to the factory require prior authorization from Travrsa.
Damaged freight:
This warranty does not cover freight damage. It is the responsibility of the product owner upon receive to examine the boxed
cartons and products before accepting receipt. Note all damages on the bill of lading and file a claim if necessary. Notify
the carrier of any concealed damage within 48 hours of receipt.
Travrsa ensures all products for in-transit damage, failure to notify the carrier of in transit damage voids both the insurance
and the warranty. Pictures are required for all damaged freight claims.
Return policy:
By request, products must be returned to the factory via the same freight mode/service as delivered, pre-paid and insured,
within 30 days. Failure to do so will result in the owner incurring the cost of the replacement parts.
Products must be in new
condition – no damage, dirt or alterations.
