Travis Industries 864 See Through GreenSmart 2 Owner'S Manual Download

Page: 28 / 34

28 Maintenance

4121105

100-01304

Troubleshooting Table

Problem:

Possible Cause:

Don't Call for Service

Until You:

Main Burners Will

Not Start

The ON/OFF switch is turned to "OFF"

The remote control is not working correctly

The thermostat is disconnected or set too low

No Propane in Tank

Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level

Heater Beeps

The power backup batteries are dead
(heater will beep once repeatedly)

The heater encountered an error when trying to start
(heater beeps 3 times repeatedly)

The heater encountered a pilot error
(heater beeps 2 times repeatedly)

Replace the batteries (see page 11)

Make sure gas is turned on. Turn heater
off for 5 seconds (make sure standing pilot
is off) – then turn back on.

Contact your dealer if this occurs.

Thermostat Does

Not Work

The ON/OFF switch is turned to "OFF"

The thermostat is set too low

Turn the ON/OFF switch to "ON"
Check thermostat

Fireplace Will Not

Distribute Heat

The fireplace is not getting electricity

The fireplace is not up to temperature

The blower fuse may be blown .............................

Check the breaker switch
Let the fireplace burn for at least 15
minutes
Replace the blower fuse. See fuse location
below.

Flames Are Too

Blue

The fireplace has just been started

Improper air shutter adjustment

This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer

Flames Are Too

Short (Under 6")

The flame height may be turned too low

Turn the flame height to "HI" -
See "Adjusting the Flame Height"

Comfort Control

Does not Work

The AA batteries may be dead

Replace the AA batteries (see page 11)

Thin Layer of Soot

Covers the Glass

The logs or coals are placed incorrectly

Improper air shutter adjustment

See "Log Set Installation"
Adjust Air Shutter - contact your dealer

Accent Light Does

Not Work

The bulb may be burned out. ................................
The accent light fuse may be blown. .....................

See “Accent Light Replacement” on page
12
Replace the fuse. See fuse location below.

Location of fuses (2.5 amp):

Summary of Contents for 864 See Through GreenSmart 2

Page 1: ... electrical switch do not use any phone in your building Immediately call gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier This appliance may be installed in an aftermarket permanently located manufactured h...

Page 2: ... have all the information you need in one place should the need for service or information occur Installation Warnings Installation requirements are printed in the 864 ST GS2 Installation Manual part 100 01304 All requirements in the installation manual must be met Failure to follow all of the requirements may result in property damage bodily injury or even death This heater must be installed by a...

Page 3: ... in Place BACK SIDE 17 Center Log Installation 18 Front Left Log 19 Front Left Upper Log 20 Front Upper Center Log 21 Back Left Log 22 Right Ember Chunk 23 Back Ember Chunk 23 Back Left Log 24 Back Upper Right Log 25 Ember Placement 26 Rock Wool Placement 26 Glass Cleaning 27 Troubleshooting Table 28 Wiring Diagram 29 GS2 Remote Wiring Diagram 30 Replacement Parts List 30 CONDITIONS EXCLUSIONS 31 ...

Page 4: ...irect questions about the type of fuel used to your dealer Check for a label on the flame adjust knob on the gas control valve this is the best place to check You may also check for a label on the gas control valve body Contact your local building officials to obtain a permit and information on any installation restrictions or inspection requirements in your area Notify your insurance company of t...

Page 5: ...included in this manual If the main burners do not start correctly turn the gas off at the gas control valve and call your dealer for service Instruct everyone in the house how to shut gas off to the appliance and at the gas main shutoff valve The gas main shutoff valve is usually next to the gas meter or propane tank and requires a wrench to shut off This unit is not for use with solid fuel Do no...

Page 6: ...Pilot GreenSmart Pilot This switch controls how the pilot flame works See the section Continuous Pilot GreenSmart Pilot for details Comfort Control This switch turns the rear burner on and off AA Battery Holder This holder contains 4 AA batteries that allow the fireplace to operate during power outages Main Burner This switch turns the fireplace burners on and off Lift up and swing the lower grill...

Page 7: ...p and control light batteries are installed see page 11 Turning the Fireplace On and Off Use the main burner switch to turn the main burner on and off NOTE FOR REMOTES THERMOSTATS OR WALL SWITCHES The on off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace to operate Consult your installer or dealer for details Do not place any combustible items on top...

Page 8: ...has a built in accent light that may be turned on and off and dimmed to your preference Turn the knob to achieve the desired light output NOTE FOR STAINLESS OR ENAMEL FIREBACKS Because stainless or enamel firebacks are reflective they may create unwanted glare or lines if the accent light is turned to HIGH We recommend keeping the accent light at a low level with these unique firebacks HIGH LOW FL...

Page 9: ...are Very Cold Conditions in very cold conditions you may notice that the burner does not light quickly and the flames lift off the burner If this is situation we recommend you switch to continuous pilot This will create a slight draft in the vent allowing for the burner to light quickly and draft correctly Excessive Condensation on Glass After Startup certain installations may encounter excessive ...

Page 10: ...rol valve is turned on and off you will hear a dull clicking sound This is the valve opening up and shutting down The appliance may creak with change of temperature THIS IS NORMAL Pilot Flame The pilot flame will make a clicking sound when starting up When on it will make a slight whisper sound Blowers This heater has optional blowers to push heated air into the room You will hear the sound of air...

Page 11: ...st be inserted into battery holder make sure they contact the terminals see the illustration below The fireplace controller will beep once these batteries start to go dead Replace batteries before each heating season to insure proper operation Control Panel Light Battery LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted If the LED lights do n...

Page 12: ... 17 If severely deteriorated replace Check the logs for sooting A small amount of soot along the bottom of the logs is normal If excessive sooting is found the fireplace will require adjustment Contact your dealer 4 Inspect the burner and remove any debris Make sure the burner is not warped cracked or damaged Check the firebox and area around the pilot to make sure there is no warping or damage If...

Page 13: ...lift the grill slightly to get it over the bushing Once in place the grill is held in place by gravity Lower Grill Installation Hold the grill at an angle and insert the lower slot over the bushing on the fireplace both sides You may need to press on the grill to get the tab over the bushing this prevents the grill from accidentally falling off Bend this the tab over on both sides This is the end ...

Page 14: ...ace Installation and Removal Some fireplaces have a face that fits over the glass frame The face can be removed following the directions below Phillips Screwdriver Four screws hold the face in place The screws are accessed through the grills on the face ...

Page 15: ...holding the glass frame in place start with the bottom three follow the directions shown to the right a Lift the glass frame up and pull it forward to remove b Re Attaching the Glass Frame a Hang the glass frame on the firebox b While holding in place attach the upper latches follow the instructions above in reverse c Lift the glass frame slightly and attach the lower latches NOTE Make sure the gl...

Page 16: ...ollow the directions below to re install the latch if it comes loose Top of Firebox Hold the latch at an angle and insert it into the slot on the glass frame anchor NOTE this slot may be at a different angle than illustrated Note how the washer on the latch fits behind the flange on the glass frame anchor Glass Frame Anchor Once fully inserted turn the latch until it is upright Latch ...

Page 17: ...s 4121105 100 01304 Log Set Installation Logs in Place FRONT SIDE gas control valve side NOTE This fireplace has a front side and back side The front side pictured below is the side with the gas control valve Logs in Place BACK SIDE ...

Page 18: ...ter log Bend these tabs as shown to the right Place the center log in place Make sure the two tabs on the log shelf insert into the two holes on the bottom of the log Once in place rotate the log clockwise until the indents in the log contact the grate Bend these two tabs up 90 They are used as pins to locate the center log ...

Page 19: ...es 4121105 100 01304 Front Left Log Place the front left log as shown below There is a ledge on the bottom of the log that aligns with the edge of the center burner When in place the front left log has a small gap to the center log ...

Page 20: ...re two pins on the front left log The pin to the right is used to locate the front left upper log The front left upper log has a groove and one hole on the bottom The groove fits over the edge of the burner When in place the front left upper log looks like the picture to the right ...

Page 21: ...Log The front upper center log has two holes on its bottom surface One of the holes fits over the pin on the center log see picture to the right The other fits over the pin on the front left log When in place the front upper center log looks like the picture to the right ...

Page 22: ...ft Log The back left log fits to the left of the center log The groove on the bottom of the log fits over the upper burner tray Make sure to slide the log towards the center of the firebox When in place the log will appear as shown in the picture to the right ...

Page 23: ...groove on the bottom of the ember fits over the edge of the upper burner tray It wedges between the two logs When in place the left ember chunk looks like the picture to the right Back Ember Chunk The back ember in placed on the back right side as shown in the picture to the right Make sure it is not over any burner holes ...

Page 24: ...Industries 4121105 100 01304 Back Left Log The pin on the center log inserts into the hole on the back of the back left log This groove on the log fits over the grate When in place the log looks like the picture to the right ...

Page 25: ...tenance 25 Travis Industries 4121105 100 01304 Back Upper Right Log Pins on the center log and back right log help locate this log When in place the back upper right log looks like the picture to the right ...

Page 26: ...k light from exiting the slot on the deflector and creating a line of light Rock Wool Placement The included rock wool is placed on top of the burner to enhance the glow from the burner The rock wool works best when it is applied in a very thin porous layer The best method for applying the rock wool is to brush it on to the burner Compress a clump of rockwool between your thumb and forefinger Use ...

Page 27: ...uter glass frame Inner glass frame Outer glass frame Six sets of tabs hold the glass and glass gasket in place Four of these tabs are at the corners two are at the top and bottom of the glass frame REMOVAL INSTRUCTIONS carefully bend the tabs out with needle nose pliers there are tabs on the inner and outer frame the center tabs only have tabs on the inner frame Do not pry these tabs this may caus...

Page 28: ...et too low Turn the ON OFF switch to ON Check thermostat Fireplace Will Not Distribute Heat The fireplace is not getting electricity The fireplace is not up to temperature The blower fuse may be blown Check the breaker switch Let the fireplace burn for at least 15 minutes Replace the blower fuse See fuse location below Flames Are Too Blue The fireplace has just been started Improper air shutter ad...

Page 29: ...sor Appliance Ground Accessory Power Green Orange Yellow Green White Blue IPI CPI Switch 120 VAC Power In Black Red Yellow Black White Green Base Integrated Fireplace Control IFC 3 15A FUSE Red Red Black White Green Red Blue Red Blue Black ON OFF Comfort Control Switch AA Battery Tray Main Burner Switch Optional Blower s Thermodisk Rheostat Comfort Control Valve Spark Rod Appliance Ground Flame De...

Page 30: ...r local Travis Industries Dealer for a Replacement Parts List Orange Yellow System Jumper Purple Grey Pilot Sensor Spark Rod Comfort Control Valve Battery Box Manual On Off Accent Light s 2 5 Amp Fuse Optional Blower s 2 5 Amp Fuse Appliance Ground Accessory Power Appliance Ground Green Orange Yellow Green White Blue IPI CPI JUMPER WIRE Blue Pink 120 VAC Power In TOP 4 AA Batteries Black Red Yello...

Page 31: ...ents lack of proper and regular maintenance damage incurred while the appliance is in transit alteration or act of God 8 This 7 Year warranty excludes damage caused by normal wear and tear such as paint discoloration or chipping worn or torn gasketing corroded or cracked logs embers etc Also excluded is damage to the unit caused by abuse improper installation modification of the unit drilling of t...

Page 32: ... GreenSmart Remote Thermostat This accessory allows for remote control of your fireplace burner flame height accent light It has a built in thermostat if you wish for automatic temperature control Blower The optional blowers help transfer heat to your home Firebacks There are several styles of decorative firebacks that fit inside the firebox and enhance the area behind the flames F ...

Page 33: ...Optional Equipment 33 Travis Industries 4121105 100 01304 ...

Page 34: ...al 14 Glass Cleaning 27 Glass Frame Removal and Installation 15 Grill Installation and Removal 13 Heating Specifications 3 Installation Warnings 2 Location of Controls 6 Log Set Installation 17 Maintaining Your Fireplace s Appearance 11 Normal Operating Odors 10 Normal Operating Sounds 10 Replacement Parts List 30 Rock Wool Placement 26 Starting the Fireplace for the First Time 7 Troubleshooting T...

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