10
11
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Low Battery. The device
will power off in four
seconds.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Please check below items:
-Bluetooth is ON.
-App is ON.
-Both devices are within the
transmission distance of Bluetooth.
Failure of pairing up your
scale with your smartphone.
Problem
Root Cause
Solution
When Measuring ...
Troubleshooting
No display on
LCD when the
device powers on.
The device
powers off
automatically.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Troubleshooting
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
Settings.
App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer to
the scale.
Out of range of Bluetooth
transmission.
When Data Transmitting ...
Or failure of activation.
There has data doesn’t
upload. (The notebook
icon will be displayed.)
Upload the data.
