SGPAT10xx-100 User Guide
33515 Rev. A
http://www.transition.com/
Page 21 of 23
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: Transition Now
Any Other Time: Voice Mail 800-260-1312 x 579 or 952-941-7600 x 579
How and Where to Send Returns
Send the defective product postage and insurance
prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return
authorization number must be written on the outside of the carton to ensure its acceptance.
We cannot accept delivery of any equipment that is sent to us without a CRA or RMA
number.
CRAs are valid for 60 days from the date of issuance. An invoice will be generated for
payment on any unit(s) not returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased
within 30 days. An invoice will be generated for payment on any unit(s) not returned within
30 days after the demo/ evaluation period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to
Transition Networks for evaluation of said product(s) for repair or replacement. Transition
Networks will pay for the shipping of the repaired or replaced in-warranty product(s) back
to the customer (any and all customs charges, tariffs, or/and taxes are the customer's
responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus
actual shipping costs to and from the customer. If the repair is greater than $200.00, an
estimate is issued to the customer for authorization of repair. If no authorization is obtained,
or the product is deemed ‘not repairable’, Transition Networks will retain the $200.00
service charge and return the product to the customer not repaired. Non-warranted products
that are repaired by Transition Networks for a fee will carry a 180-day limited warranty. All
warranty claims are subject to the restrictions and conventions set forth by this document.
Transition Networks reserves the right to charge for all testing and shipping incurred, if after
testing, a return is classified as "No Problem Found."
THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES, SUCH AS
FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSED OR IMPLIED.
TRANSITION NETWORKS IS NOT LIABLE FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF
DATA, ARISING FROM ANY CAUSE OR THEORY. AUTHORIZED RESELLERS ARE
NOT AUTHORIZED TO EXTEND ANY DIFFERENT WARRANTY ON TRANSITION
NETWORKS'S BEHALF.
Customer Pays Non-Compliant Return Costs
The customer must pay the non-compliant product(s) return transportation cost to Transition
Networks for evaluation of said product(s) for repair or replacement. Transition Networks
will pay for shipping the repaired or replaced in-warranty product(s) back to the customer
(any and all customs charges, tariffs, or/and taxes are the customer’s responsibility).
