12
SGETF10xx-1xx
24-hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600
Troubleshooting
If the media converter fails, isolate and correct the fault by determining the answers
to the following questions and then taking the indicated action:
1.
Is the PWR
(power)
LED illuminated?
NO
•
Is the power adapter the proper type of voltage and cycle frequency for
the AC outlet?
•
Is the power adapter properly installed in the media converter and in the
outlet?
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the RXC
(copper link)
LED illuminated?
NO
•
Check the twisted-pair copper cables for proper connection.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the LKF
(fiber link)
LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the media converter are connected
to the RX and TX ports, respectively, on the other device.
•
If the media converter is connected to another SGETF10xx-1xx using
fiber, verify the fiber Auto Negotiate is disabled
(DIP-switch 5 in the UP
position).
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 4.
4.
Is the RXC
(copper receive)
LED flashing?
NO
•
If there is activity on the 1000Base-T port, disconnect and reconnect the
twisted-pair copper cable to restart the initialization process.
•
Restart the workstation to restart the initialization process.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
13
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Contact Us
Technical support
Technical support is available 24-hours a day
US and Canada:
1-800-260-1312
International:
00-1-952-941-7600
Transition now
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
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Log onto www.transition.com and click the Learning Center link.
Ask a question anytime by sending an e-mail to our technical support staff.
[email protected]
Address
Transition Networks
10900 Red Circle Drive
Minnetonka, MN 55343, U.S.A.
telephone:
952-941-7600
toll free:
800-526-9267
fax:
952-941-2322
