Transition Networks •
User Guide | 23
33644 Rev. B
Recording Information for Technical Support
After performing the troubleshooting procedures above, and before calling or emailing
Tech Support, record as much information as possible to help the Tech Support
Specialist.
Model
Number
: _________________________________________________________
Serial Number
: __________________________________________________________
The first two digits are the PCB Rev. (
A
) and the PCA Rev. (
2
). The next two digits are
the firmware version (
B6
). The next five digits are the PCB number (11531). The last
five digits are the specific serial number for that board (
10006
- different for each device).
Computer Make / Model
: __________________________________________________
Operating System
: ______________________________________________________
BIOS version
: __________________________________________________________
Driver installed
: _________________________________________________________
Driver install method
: ____________________________________________________
Driver modifications
: ____________________________________________________
LED status
: ____________________________________________________________
Error messages
: ________________________________________________________
Other TN devices in network
: _____________________________________________
_______________________________________________________________________
Third party devices in network
: ____________________________________________
_______________________________________________________________________
Troubleshooting steps taken
: _____________________________________________
_______________________________________________________________________
_______________________________________________________________________
Additional notes
: _______________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Contact Transition Networks technical support department; see
Contact Us
below.
