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SAPTF33xx-1xx
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
Troubleshooting
1.
Is the PWR
(power)
LED illuminated?
NO
•
Is the power adapter the proper type for the module: voltage and
frequency?
•
Is the power adapter properly installed in the module and in the AC wall
outlet correctly?
•
Is the external power source active?
•
Contact Technical Support: US/Canada: 1-800-260-1312, International:
00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the SDF
(signal detect fiber Link)
LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the first module are connected to the
RX and TX ports, respectively, on the second module.
•
Contact Technical Support: US/Canada: 1-800-260-1312, International:
00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the ACT
(active)
LED illuminated?
NO
•
Ensure that the local unit is off-hook.
•
Contact Technical Support: US/Canada: 1-800-260-1312, International:
00-1-952-941-7600.
YES
•
Contact Technical Support: US/Canada: 1-800-260-1312, International:
00-1-952-941-7600.
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[email protected], click the “Transition Now” link for a live Web chat.
Consumer Information
ACTA compliance
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
Administrative Council for Terminal Attachments (ACTA). On the side of the face plate is a label
that contains, among other information, a product identifier in the following format:
“
US:
alphanumeric characters.” If requested, this number must be provided to the telephone company.
Plug and jack
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
Ringer equivalence number (REN)
The Ringer Equivalence Number (REN)
(listed on the label on the side of the face plate)
is used to
determine the number of devices that may be connected to a telephone line. Excessive ringer
loading on a telephone line may result in the devices not ringing properly in response to an
incoming call. In most, but not in all areas, the sum of the RENs should not exceed five. To be
certain of the number of devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company.
Harm to the telephone network
If the CAPTF33xx-1xx causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance notice is
not practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
Changes to the telephone company’s network
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the SAPTF33xx-1xx. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain uninterrupted
service.
Problems with the equipment
If trouble is experienced with the SAPTF33xx-1xx, for repair or warranty information, please
contact Transition Networks at 800-260-1312 or at
www.transition.com
then click Tech
Support/Warranty. If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is resolved.
Repairs to the equipment
Aside from the jumper settings, the SAPTF33xx-1xx is not intended to be serviced by the user. If
the equipment requires repair, contact Transition Networks at 800-260-1312 or at
www.transition.com
then click Tech Support/Warranty.
Party lines
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission, or corporation commission for information.
Alarm dialing equipment
If your facility has specially wired alarm equipment connected to the telephone line, ensure the
installation of the CAPTF33xx-1xx does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.